Executive Electronics & Wireless / 99 & Up COmputers — Local services in Suitland

Here’s a revised version of your statement:

"This establishment is unprofessional and lacks quality service. I brought my Xbox here for repair, and the owner assured me it would be fixed in 2-3 days. On the third day, nearing the close of business, I called for an update. When I inquired about the status, the owner was extremely rude, responding, 'It's not ready. What, do you expect me to call you every day or something?'

I calmly explained that while I didn't expect daily updates, I did anticipate being informed if the repair wasn't completed within the promised timeframe. Several more days passed, and when I asked again, the owner admitted he couldn't provide any estimate for when the Xbox would be fixed. Throughout the week, I experienced terrible customer service—calls were ignored, I was hung up on, and I was spoken to in the most disrespectful manner.

Ultimately, I retrieved my Xbox, which had never been repaired, and took it to another business. Unfortunately, the damage done at the first establishment made it beyond repair. I strongly advise against using this business. You...

PLEASE DO NOT USE THIS COMPANY “BEWARE OF EXCESSIVELY OVER CHARGING” Executive TV charged us $145.00 for a Mitsubishi TV lamp (73640)that actually cost $43.99 online. I called Executive Repair to ask if they made a mistake in over charging us 3.3 times for the part. The rep responded no, that’s their retail price. My total repair charge was $348.65. Broken down $145.00 part, $125.00 for 15mins of labor, $69.99 service call & $8.70 tax. Research your repair and parts because Executive TV is a ripoff. When we called for the repair the rep fell to disclose the $125.00 labor charge because during the call we where only told we had to pay for the part and service call. THIS COMPANY DOES NOT DESERVE...

Called there to get a price quote and the man who answered just said hello no name of company stated or annything and I asked if this is a computer repair company. He says yes with a pause then I finally asked how much would it cost to fix a cracked laptop screen. He replied $150 and up and more for Mac Book. I waited for him to ask what type of computer I had but he didn’t. So I said well how do u determine if it’s more than $150 he mumbled something about a brother company(?). Nevertheless unprofessional right of the bat and didn’t seem interested in helping a new customer. I will definitely spend my money else where. Just...