Cricket Wireless Authorized Retailer — Local services in Summerville

This company dose not need a 1 star the need 0 star. They refused to help the workers out when they asking for train in person with a district mgr and or at another store. When asking for help I get we are to busy to train the mgrs in person and should only be done online only. Understand that in this time of Covid-19 we need to be safe but how can you even train online when the equipment dose not work and you have to use your person computer and phone to do a job and when they know the stuff is not working. They say they understand it’s easy to train hands on but when they ask you do start reports and you don’t know how to even pull it up and the assistant says “ i don’t know how to do that” how...

Don’t pay extra for the warranty they don’t honor it My sons phone stopped working on the fifth day we got it, brand new phone we watched them open it. I even selected the full coverage charge per line. None of that mattered. They want $130-$180 for another phone Insurance coverage means nothing to this company

The day we got the phones my original review was five stars now Brooke avoids me when trying to get this phone replaced. Six months later I’m still paying for service I can’t use I feel robbed. Can’t afford to pay for service I don’t use can’t afford to pay for another phone can’t afford to cancel line....

this store deserves a 5 star they are always helping and understands our needs they understand our budgets its not their place to help us with our claims but they do anyway i can say the protection is worth is it only cost me 40$ to get a new phone !! it was so worth it ... them girls are amazing . see the manger brooke or ask for the employees emily or kristy im from Alabama the 30 min drive...