Alliance Computers of Harrisburg — Local services in Swatara Township

My first visit was educational and left me with high hopes, I was just scouting the place, they have a lot of parts, and the employees seemed approachable. I returned with my PC and was given some basic tips as to what could be going wrong, and was directed to the appropriate parts for the fix. I returned the next day with continued problems, and was told that a diagnostic could be done for 35 dollars and to expect a call in 3 to 5, maybe 7 business days. I waited patiently, and did not recieve a call. I finally contacted them 13 days after I dropped the machine off, and was abruptly put on hold. In the time I was on hold, (approx 10 minutes) I made my way to the store to speak with someone in person. I spoke with the employee that put me on hold, who instructed me to hang up, and informed me that I was 9th in line. I asked how this could be possible, as it had already been her for 13 days. They had no answer, so I spoke with a manager who told me that turnaround time is usually within a week. He then offered to go speak with the service manager for me. I told him I would contact him later in the day to discuss the matter with him. I tried twice and each time he was indisposed, (lunch and a meeting). The second call I asked the associate for advice and he recommended upgrading my diagnostic service to priority or next day. Both at least doubleing the cost. I then informed him that I wanted to cancel the diagnostic and I would be picking up my machine. He said OK and that was the end of the conversation. When I arrived to pick up my machine, the employee that I spoke with in the morning was there, but did not help me, the manager said that he had not had lunch yet and was leaving the store to get lunch, this being 5pm. A third employee helped me get my machine, which I had to point out to him. When I got the machine to the car, a note was posted on it saying that I had canceled my service, and a diagnostic had been done on it, and the processor and the motherboard were incompatible. I was disappointed that after 13 days I was still 9th in line, and was kept on hold for 10 minutes on my initial call. And when I entered the store, still on hold, I found the person who put me on hold helping other customers. I did not feel valued as a customer, and in their place, would have atleast tendered an apology, or an explaination as to why the service had been delay for so long. Instead I was ignored, and ushered out the door. I have to admit that under better management, this would be a great business, as the merchandise is abundant, but it appears from the multiple community awards displayed in the windows, that a once mighty service...

Thank you, Alliance Computers of Harrisburg, for your work on my Win-10 refurbished tower. Services rendered include cleaning, tuning up and the onboard hard-drive was just about burnt out so that had to be replaced (replacement is a SSD), cloning all the contents from the original hard-drive to the new hard-drive, and patiently working with me as I picked out a replacement monitor (the previous monitor died) that would fit on my shelf (it fits!).

Because of your work, Alliance Computers, I am again in love with my Win-10! As far as I know, Alliance Computers is THE place in this area for computer repairs, cleaning, tune-ups, and plenty of in-store inventory if one wished to upgrade or replace components. You, Alliance Computers, have always been very helpful, patient and accommodating (thank you for your help in carrying my tower out to my vehicle; that tower is a bit on the heavy side and you alleviated my concern that I might drop it getting it into my vehicle).

Thank you, Alliance Computers! You've been a crucial part of the community in South-Central Pennsylvania for about 25 years, and I hope for many years to...

I couldn't be happier with these folks! I sent them an e-mail about a crashed computer and got a phone call within the hour. An in-home inspection was set up for the next day and the technician showed up well within the agreed upon time. He was knowledgeable and actually had a sense of humor. We discussed the problem and agreed upon a solution and the repairs are in progress. I'd like to add a few words on cost. I've dealt with four different computer businesses in York over the last decade. All of them were over-priced and two of them actually made the problem worse. The last one I dealt with charged $ 30 more per hour than Alliance. Their mark-up on parts was also an astounding 400%. Alliance's hour rate is more than fair as is their cost of replacement parts. Their entire staff, from scheduling to the actual technicians are courteous and, more importantly, they know their stuff. I'm...