Burger King — Restaurant in Sylacauga

I always have hope that you guys will get better but after 4 years of hoping, I'm sure it's impossible.

After working 16 hours today, I decided to go somewhere that could get me food fast but also make it decent...shoulda went to Wendy's...

The girl in the drive thru said "huh" when she didn't understand me...who trains their employees to say "huh"? (I worked fast food for 3 years and worked as a waitress for 2. If I would have ever replied with "huh" to anyone, my manager probably would have ripped my tongue out.) It may be fast food but if I wanted to listen to people who were uneducated, I would have went somewhere else.

My chicken fries were stale and cold...seriously? You couldn't have popped some fresh ones in. It takes less than 3 minutes and my microwave couldn't even fix the nasty.

The only thing out of my whole order that was any good was my drink and it's hard to mess up Sprite.

I'm only coming back if BK is the only place left standing and if my life...

This is a Burger King, just like all the rest of them. The Burger King truck stops in the back and unloads food here. You know what to expect when you come here. It may be good service or may not, there are a lot of factors involved. When I was a kid this place was great, now it is a fast food joint that I visit out of necessity. Who really sits a t home and says “hey family, I have got a real craving for some Burger King food, whaddya say we go out to eat.” No, it is more a choice of lesser evils when I am hungry and need to drive through. I like BK pretty good and this location is not too bad. Three stars is a good reting from me on a fast food joint....

Customer service starts soon as an employee meets a customer on or inside the premises; however, it's not even good customer service when the guy wiping the windows/ doors open door as customers are walking up but doesn't budge when I walk up- mind you, I wasn't the same colored skin as he & the ones he held the door open for while he's still cleaning the outside glass entrance door. This is still a good rating to have met this before entering; consequently, the rating would have been higher had it not been for this small but...