I wish I could gave them 0. I purchased a Chair, they delivered me the dysfunction Chair. The chair is not reclining back at all, it is not assembled correctly 。 I went back the store to reported to the sales man Alex at very same day. They want gave me exchange the problem chair. But they delivered exactly problem Chair. Can't use at all. At this point, I asked for the refund. They keep the delivery fee. Not refund to me. They told me , No matter what happened They already paid for third party company for delivery. I have to pay for delivery fee. I don't think It's a fair to ask costumer to pay the delivered fee even they keeping delivered the dysfunction products. I gave them second chance to delivered right product to me. I am very disappointed this company. It's their fault, but they want the costumer to pay the price. I will...
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I would like to express my gratitude to Dave for the awesome service he provided to our family. He promised low and delivered high, which is rare service these days. He was no pressure, yet very professional and helpful. We bought all of our daughter’s furniture for her first new apartment at Mors furniture. We ended up with a kitchen table, 4 chairs, sofa, and complete bedroom set. Dave was helpful in explaining all the details to us, but he was not pushy in any way. He also set up the delivery service for us which came at just the perfect time. I highly recommend Mor furniture to any family looking for good quality, friendly and positive service.
Thank you for making this experience so pleasant Dave, and for the awesome customer service we...
   Read more**72 HOUR return policy! Would definitely NOT buy from this place again. Picked up a queen bedframe for $400 and paid for delivery and install. Bedframe is extremely flimsy and upon inspection entirely connected with short black (apparently drywall) screws that hold brackets in. Because the frame is so flimsy even up against the wall the whole bed will shift back and forth because the peices are not connected together strongly. Upon trying to shift the bedframe the wood literally starts cracking. Our Ikea King size frame not only was cheaper but FAR better...
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