Two Lakes Edge — Local services in The Woodlands

My wife and I lived at 2LE since it opened. We were one of the first residents in the building. It is in a great location - near parks, restaurants, and walking trails. We had a beautiful view over the lake and enjoyed many sunsets from our balcony. We bought a house and closed the chapter on our life at 2LE in October of 2024 after 4.5 years.

Unfortunately, I feel it's necessary to leave a poor review due to issues we encountered in the final months at the property. The biggest problem was the newer management company, Greystar. Greystar took over the property about 18months before we moved out. There was a notable shift in the quality of service and upkeep after this change. For example, the common areas were often unclean and unmaintained even though all residents are required to pay a $100/mo "amenity fee". I would recommend anyone to Google the reputation of Greystar for further evidence. You will find plenty of similar examples of poor management. You will also see other long term residents echo these opinions in the other Google reviews here.

I want to point out that these comments are specifically directed at Greystar corporate. We never had any specific issues with the front office personnel and the maintenance crew was friendly and responsive the entire time we lived there.

The building itself is well constructed but the inside of the apartments are very cheaply outfitted (crappy carpet, laminate floors, flimsy fixtures). This was a concession we made when renting here but over the already high rent kept getting higher and I would say it was not worth the price in the end on apartment quality alone.

The final major issue for us occurred after our move-out. For some context, we paid two months worth of rent out of pocket as an early lease termination fee. This seemed excessive but was part of the contract terms and we understood the terms when we signed. However, a few weeks after we moved, we were notified that we would not be receiving our security deposit back and we owed an additional $2500. Our apartment was lived-in but well taken care of and we deep cleaned prior to leaving so we were surprised by this. Greystar is attempting to bill us for a defect with our bathtub that was present since we moved in. There was a perfectly circular ring that appeared at the front of the tub a few weeks into our new lease. We had maintenance come to look at it and they determined there was no leak or structural risk and they offered to paint over it. Because this communication was with the original management company, Greystar has zero record and refused to remove the charge. Keep in mind that we paid a $6,000 fee just to exit the lease. I've attached a photo so that readers can make their own judgement.

This is poor management and corporate greed at its finest. We were good tenants and good neighbors during our entire tenure at 2LE. Sadly, I would not recommend living at this community given what I know now and the negative experience we had at the end...

I recently had the unfortunate and fortunate experience of residing in this mid-rise luxury apartment complex, and I feel compelled to share my disappointing experience with potential renters as someone who had a great first encounter. While the building itself boasted many appealing amenities and a visually appealing view of the lake, the overall impression was marred by the condescending attitude of management and the horrendous communication style exhibited by the front staff.

From the beginning, my interactions with the previous front staff from 2021, left us feeling comfortable and welcome, as if their main goal was to remind residents that we were more than "mere tenants”. This sentiment changed swiftly as we neared the end of our lease.

With the current front staff at hand, their communication style was purely lackadaisical and sloppy. Was this style coming from management, or was its management rudimentary coaching that led them to this disarray of communicating? We will never get that answer but the answers we got from the front staff fall short of a luxury apartment ensuring you are taken care of.

If that was not the worst of it, Two Lakes management team had a hard time comprehending basic concepts, which led them to trying to gas light us. It was as if we were conversing with an individual who was trying to find their maturation process while in their role. It's vital to remember that as paying residents, we should be treated with respect and courtesy, not condescension.

It's astonishing how such a beautifully designed building can be tainted by the arrogance and incompetence of its staff and management. Luxury living should encompass more than just aesthetics; it should also provide a positive and respectful living environment. Unfortunately, this complex failed on both fronts.

In conclusion, I would strongly advise anyone considering living at this mid-rise luxury apartment complex to think twice. On the one hand you will undoubtedly enjoy the convenience and luxury the building itself can provide. On the other hand, be prepared to deal with the grievances mentioned in this review or don’t be surprised if you have these...

Poor Communication and Inflexible Policies - Proceed with Caution

While the facilities and location are nice, our experience with this property was disappointing in the end.

We arranged a 2-month rental with a clear move-out date in early June that was discussed and agreed upon by all parties from day one. Their minimum rental requirement was a 3 -month lease, so we agreed on paying the extra month. However, upon moving out and returning our keys, we were suddenly informed about a "60-day notice" policy that had never been mentioned during our entire rental process.

Despite the fact that: • We had communicated our exact departure date from the beginning, 60 days after arrival • Everyone involved knew our timeline • We fulfilled our 3-month minimum obligation • We acted in complete good faith

The management is now demanding an additional (forth) month's rent, claiming we failed to submit formal notice through their internal system - a requirement that was never explained to us. To comply with their policy, we would have needed to submit departure notice immediately upon arrival, which is obviously impossible when critical information isn't shared upfront.

When we brought this communication failure to management's attention, they refuse to meet us despite the clear timeline that everyone had agreed to from the start. Their communication is condescending of the type “We are sorry that YOU didn´t understand”, rather than try to meet us on a reasonable solution.

This feels like a bad faith operation with bait-and-switch tactic designed to extract additional fees from departing tenants.

While the physical property itself is pleasant, this business practice raise serious concerns about transparency and good faith dealings with tenants. I'd strongly recommend to consider whether you want to deal with a company that priorities rigid policy enforcement over reasonable customer service.

Our last attempt of finding a common ground was sent to them June 13th, and is still unanswered as...