CVS — Local services in Thomson

I arrived at CVS pharmacy Thomson at 4:56 pm after getting off work at 4:30 at fort Eisenhower. As I walked up to the pharmacy counter on Sunday afternoon the entire pharmacy staff immediately told me they were closed and the last man in line ahead of me was the last customer.

I have been on both sides of the counter. It sucks but I also have to work on Sundays. But that's no excuse to refuse to serve a customer. I wouldn't treat my customers like that. What if the medication I needed to pick up was a critical life dependent medication? What if I had made a special trip to the pharmacy from Lincolnton where I live to pick up medication and that's a 20 mile trip one way? I would be much more perturbed. I understand people want to go home. I understand that businesses require people to clock out at a certain time. However, when you are THE ONLY pharmacy in the area that accepts my insurance and you are in a service industry you should treat your customers better than what I experienced today. I'm very disappointed with how I was treated by the staff at CVS in Thomson. They made me feel like they don't give a #&€£ about me, my health, or my business.

I will also be writing a review on the CVS website as well. My meds were already filled, all I had to do is pick them up and pay for them. Are the staff that poorly paid and managed that they're allowed to treat customers in this way? Is the management that strict about closing time that it's ok to close 3-4 minutes early and run off anyone who walks up during those 3-3 minutes? And yes I understand, I have worked in other businesses and have been that guy trying to close after a long day and a customer came up last minute. And yes I took care of them, I didn't run them off like...

I know that most times people write reviews when they have a not so pleasant experience. However, I believe that great customer service should be acknowledged just as much. This afternoon, I went to the drive thru for the second time. I just recently moved to the area and thus far both encounters were amazing. Firstly I want to send a shout out to a wonderful lady that served me at the window in the morning just yesterday. However, I do not wish to overshadow the amazing kindness and humanity extended to me today by both the Doctor and Pharmacist on duty today, Cadrill. I was having severe allergic reactions due to the pollen in the air. I asked her to recommend something over the counter and she consulted with the Dr on duty. However, Cadrill proceeded to offer me a bottle of water which immediately aided in easing the excessive coughing I was experiencing. I just had to write and thank them both for exhibiting such consideration for my dilemma. Keep up...

I unfortunately had to stop using Walmart pharmacy and was forced to use CVS pharmacy because of my insurance. I went to the pharmacy last night to conduct a transfer from Walmart to CVS they took all my information and the pharmacist said they would get it tomorrow and I would receive a text when my prescription was ready. Well tomorrow is here and I didn't receive a message so I called and the lady states no we don't have a prescription for you so I told her it was a transfer from Walmart. She we got your profile. She wanted to tell me they would have to do it tomorrow again and because I became upset because of their error you slam the phone up in my face. I will be there to speak with a manager tomorrow. You don't hang-up because yall dropped the ball. I wasn't rude to her. I just can't understand why I got to tell you who was on hand last night. Very bad service. Yall deserve a...