Thomson Twin Cinema — Local services in Thomson

I have been going to Thomson Twin Cinema since I can remember. Never have I had such a terrible experience there. I went to view Paranormal Activity 4 this past Sunday. When the movie started it was so dark we couldn't even see the picture. When we reported this to the projectionist he said, "That is as good as it gets. It has been this way for a week or so. The bulbs are going out & they are expensive!" I was amazed at that answer. So we are supposed to watch it that way?! No, I don't think so. So we went to the concession stand to get our money back. They gave us two free passes, which was fine. But what about the $6.50 we spent on snacks and a coke? The on duty manager, Melanie, said "Absolutely no refunds!" This was unacceptable. I don't want a refund cause I had to leave or I didn't enjoy the show. I want a refund because YOUR business has not purchased the bulbs and I cannot see the show at all. This is not my fault, but the cinemas fault. I was livid. She stood her ground, but trust me next time before I buy my ticket of snacks I will be verifying if they have done their job first. I will also be re-posting this on every social media page I can find, not to mention I will be sending a letter to our local paper. I am very upset at the lack of customer service skills this so called "manager"...

Thomson Twin Cinema is pretty decent. The price for tickets recently went up, from $5 to $7 for regular films and $10 for 3D because of the recent upgrade to digital--still not bad at all compared to the extremely expensive movie theaters in the surrounding area. I like the friendly service. It's a family run movie theater so there's that element of community that I really enjoy from small businesses. The goodies aren't over-priced either.

The only problem that I have is sometimes the sound can be a little too low. Other than that, it's a great bargain, great place to...

Movie was great. Seats smaller and very uncomfortable. Wish they just kept old seats. They need to open others ideas to so they can play more movies. Having 1 side open and putting smaller seats so more can fit is a bad idea. I know many people that will not go back because of seats. We were all shoulder to shoulder. Very uncomfortable! Won't be going back unless that changes. We were all...