Van Sipma's Jewelers Since 1900 — Local services in Thornton Township

EDIT: The owners' daughter called me as soon as she realized there was a miscommunication and righted the wrong. I really appreciate the accountability and transparency and have no problem changing my rating to 5 stars to reflect the great display of customer service as well as the great job they did on fixing my jewelry. Thank you!

ORIGINAL REVIEW: I recently took in some gold hoop earrings and a necklace to get repaired. I was quoted $25-30 to fix the gold earrings however, when I received the call notifying me that my jewelry was ready for pickup, I was told the earrings would cost $55. When I expressed my concern about them not calling me and letting me know it would be double the price I was quoted upon drop-off, I was told that they could just reverse the repair and give me back the broken jewelry because they "didn't want to upset me."

This doesn't seem like an appropriate response. My issue wasn't with the repair, it was with the lack of communication. I would urge the business to reevaluate their best communication practices when they have to adjust their pricing should a repair cost more than what was initially communicated.

Offering to reverse the repair and return broken jewelry back to a customer is not a satisfactory response. A sincere apology and display of concern regarding the miscommunication, along with an offer to meet me in the middle with the repair costs would have been a more acceptable response. I would love to continue patronizing them as a local business but unfortunately, will look elsewhere for future jewelry purchasing and repair options.

The only acceptable response to this truthful and honest review is an apology from ownership and a commitment to communicate more thoughtfully and effectively with their customers in the future. Gaslighting your customers (as many companies resort to doing when they receive an unfavorable review) will only cause me and other customers to question your integrity and honesty as...

We have nothing but praise to give to Van Sipma’s team. We came here because my fiancé’s dad used to buy jewelry for my fiancé’s mom over 30 years ago. To make our engagement and wedding extra special, my fiancé gave me his parents' wedding bands. To honor the memory of my in-laws, we asked Ashley to combine the gold wedding bands into one for my fiancé and use some of that to also create a necklace so I could keep a piece of their jewelry.

Ashley was incredible, bringing to life my ideas for my engagement ring and my wedding band. She had great attention to detail and was extremely responsive throughout the whole process. I love our pieces and it makes me happier knowing the meaning of it all.

We love that we get to keep Van Sipma’s in our lives and now with so many more beautiful memories!

Highly recommend and I’m certain we will...

Over the past few weeks we have had jewelry repaired by these wonderful folks. They are personable yet very professional. They reset the main stone on my current wedding set, replaced batteries in several watches, repaired/reproduced locking clasps on gold link mens necklace and bracelet. All done fairly priced and completed when promised. We were kept informed of any potential issues or possible delays. But the greatest piece was a customed engagement ring for my daughter using the stone from my original wedding set. It was tearful and pleasant surprise for my daughter. The ring is absolutely beautiful and has such sentimental value. I am so happy that they were able to work with us in creating exactly what my daughter envisioned. I can not thank them enough or truly express our extreme gratituded and...