Walgreens — Local services in Topeka

UPDATE: Happy to report that whatever they have done is working. Not only is my prescription ready for me on time, they even call a week in advance to let me know what day the following week I can pick it up. I haven't had to wait over three or so minutes in line in the last few weeks and they even make recommendations. Even their employees seem much happier. Keep up the good work and stick with it guys. Job well done.

I have been a customer at this Walgreens for the last 12 years . I am on so many prescriptions that I fill there . There is a younger blonde lady that works here, I believe she is new, she was incredibly rude. I had several refills over the next several months that had been approved by the doctor. I was changing jobs and was not offered cobra, I asked to fill 60 days on my refills because I knew I would need them before my new insurance kicked in. They were not controlled substances as matter fact one was Effient, a drug I need to survive. She told me no even though I had two refills. I explained my situation to her again and she told me I didn't need them, that I should have plenty to get me through my transition. I told her I only had 30 day refill and it was 60 days before my insurance started, she still refused, smirked to my face and continue to argue about what drugs I needed and what drugs I didn't. I finally gave up. Sure enough 2 weeks ago most of my drugs including my effient which keeps me alive, ran out. My new insurance doesn't start until July 1st. If there is a policy against this she could have explained that instead, she was very rude, very unprofessional and really needs to get out of the customer service business. She did this in front of my husband and my step daughter oh, so I guess if I die in the next week or two they can take it up with Walgreens.From now on I'll be...

This is the worst pharmacy I have ever been in anywhere in this country . The standards & procedures needs immediate review. The standards are low and their procedures are inadequate. I went to the drive up window after waiting for 20 minutes to drop off my prescription, before I can ask when should I come back to pick it up the very rude girl working the window replied come back and 7 hours. And when I was sitting there I noticed they was passing a box out the other window to people they were sticking the test rod for covet up their nose putting it back in the box touching it with their hands no rubber gloves nothing it was going back in the window to the attendant which had no rubber gloves on and I thought what is going on here. I was thinking what if they lay it by my prescription on that counter. highly contaminated counter and I caught something right there at the Walgreens drive up window. I go back again to get my prescription the line was so long I didn't want to wait so I returned today only four cars in the line I pull up ask for my prescription she says it is not ready yet there's a problem with your insurance. I said insurance I don't have no insurance and never have had any insurance I have a credit card she said okay we will get it ready you will have to come back in an hour. I will never go to another Walgreens I don't care if it's the last pharmacy on Earth Walgreens you're...

I luv Walgreens! Just takes too much time to find & buy a product can take up to an hour. Even if I find my hometown Store they take me to another area or state. It brings up Pharmacy & it's hard to be able to order something else? Millions of us get our scripts some place else. Usually can't order anything else but pharmacy. Start over is your best bet. But then you find out curbside service will be in Chicago & that can't be changed to your state. Start over w/ zip code again or just go in next time you're in...