MyEyeDr. — Local services in Topsfield

Stay Away! Poor staff - No compromise.

Read some of latest poor reviews. Same thing. Unacceptable service and demeanor - especially for the tri-town area.

I live in Topsfield and have so for almost 30 years now. I used this place for years up until today. The Dr. is good however I think that is it with regards to the current staff these days.

I came in with my wife for some new lenses on a few pairs of my glasses. I showed the prescription and offered lens details to the staff and then they asked for my insurance card. My wife checked for her insurance card but after searching - she could not find it. I asked the secretary if our insurance number was on record - and she replied it was. I said back to her that my coverage has not changed, but the staff said they need to see the card for them to proceed.

My wife and I went back home to look for the card but to no avail. We did find our sons card and so and we went back to the office to try to talk to the staff so they can use the number what was on record and that they could see that my sons card has this very same number.

Worst case, the staff would have to call the insurance company to verify that my number is still valid. The staff however basically told me to pound the pavement and go away until they see a card.

I then replied on the way out to the staff that they lost faithful customer and that I will now take my business elsewhere.

My wife went online after returning home again and ordered the card to be sent us.

I have never written a review at all before, but this place has gone so downhill lately that I finally broke down - signed up and in just to write this. I was not pleased the visit before this a year or so ago either - but not enough to write a review.

What the staff should have done was to say that they will reach out to the insurance company to verify my insurance number and once my number has been verified, that they will call/text me back to leave me a message that we can now proceed with the lenses. All would...

First, the good: everyone in the office, from the manager to the eye doctor, were pleasant and polite. No issues here.

Now the bad: I ordered a new pair of prescription lenses because my prescription had changed. About 3 weeks later they let me know they were in. Unfortunately, when I tried them on, they were distance lenses - not a reading prescription. I could read license plates in the parking lot, but couldn’t read anything in front of me. The manager was responsive and apologetic and offered to get them fixed and even offered to give me 50% of my money back as credit. Accidents happen.

Another 3 weeks go by and they let me know my glasses were back - now fixed. I tried them on and - same thing. They were distance lenses. Now we’re about 6 weeks post exam and I still have no reading glasses. Again, the manager was apologetic and couldn’t understand why they were wrong. She said she’d give me all my money back and personally see to the fix herself. She couldn’t speed up the time it took, but she’d make it right. At this point I’m quite disappointed - I still don’t have my glasses - but at least they’re acknowledging the problem and taking the final steps to get it right.

Three more weeks go by and they let me know the fixed lenses were in. There’s no way this mistake could happen three times right? Wrong. They gave me distance lenses again.

At this point, I took my frames and drove a couple miles north to an independent eyeglass provider. I told them the story, they showed me some glasses and in 7 business days I had my reading glasses. If you want polite, feel free to use MyEyeDoctor. If you want polite AND glasses, go...

I've been going to Dr. Seymour for my routine eye exams since the business was 'Independent Eye Care.' I've always appreciated his approach, in that he performs a detailed exam including glaucoma testing and retinal imaging, and he explains everything in easily understandable terms. The shop is small, so it doesn't carry a huge volume of eyeglass frames, but it does have a nicely curated selection of current styles. It does seem that patients are encouraged by the physical setup to purchase glasses on their way out of the exam, sort of like passing through the gift shop when exiting a museum, but I've never minded that as most often I am interested in buying new glasses, and the sales people do not exert pressure to buy. They explain any current 'special sales' and are there to help if you're interested. After my most recent exam, I bought a new pair of frames with my new prescription, and had an older pair of Ray-Bans that I'd owned since two prescriptions ago retrofitted with new sunglass lenses. The staff was happy to accommodate that request, and the results are great. For a reasonable overall price, I received a thorough exam and got updated regular glasses and sunglasses. A pleasant overall experience, friendly people (Mitzi {sp?} is great), and I'll be...