Stocker Oil Inc. — Local services in Topsfield

Stocker Oil is excellent, in every fashion: customer service customer satisfaction professionalism knowledge execution

After almost three months of attempting to get two nests (learning thermostats) to work in out house, we decided to go the route of Honeywell. On the Honeywell 'find a pro installer' site - which is terribly organized, btw - there were 7+ pages of pros.

I came across Stocker Oil; they seemed relatively local, and after reading some reviews on other sites, I decided to give them a call.

The receptionist took the time to fully/completely understand my issue, and then transferred me to the correct department. After recapping my previous conversation, they agreed to send someone out in the next few days. Further, the Service Manager took time to answer each of my follow-up/ancillary questions, regardless of the extra time expended on his part.

The pro arrived on time, was courteous, professional, and polite and went about his business. Before I knew it, the installation was complete and we were told we would be invoiced once we were assured that the install was successful.

After a week went by with zero issues, we called and requested the invoice. It arrived in my inbox a few minutes later.

All around a fantastic experience.

Going forward, we will be using Stocker Oil for...

Stocker oil installed my energy efficient gas Bosch heater at a fair price and did a great job!! About a year and a half after they installed it they decided to move away from Gas heating installation. Just around that time one of the pipes connected to the heater started to leak. It wasn’t a huge problem but if it was left alone for too long could become one. I called them and they came out and fixed it for free even though it was just passed their 1 year labor warranty and they weren’t working on that type of product anymore!!! They serviced the heater for me as well, which I paid for, and gave me references of other businesses that would work on it going forward. I was very impressed by their honesty and fairness!!! They do business ethically. I would recommend them...

I would like to rake this opportunity to thank Tom, “pops” and Stocker for the service just provided at my location. Stocker came through with a new oil burner at what I thought was a fair price and the service technicians did a fantastic job getting the old unit out and the new one installed and running in less than eight hours. Amazing. They had some extensive sheet metal work to complete to connect the furnace to the existing ductwork and it looks great. The new exhaust ducting to the flu looks great also. We have been a customer of Stocker Home Energy for a number of years and we look forward to a continued relationship. Thank you all for the great and appreciated service. John...