Verizon — Local services in Town of Albion

Yesterday my family and I switched from T-mobile to Verizon. I had gone in a few days ago and Edward spent probably an hour with me going over numbers and giving me an idea what it would cost to switch. He knew I wasn’t making a purchase that day, and still he had great customer service.

We went back yesterday to officially switch all 4 lines over, including getting all new phones. If you’ve ever done this you know it’s very time consuming. Edward spent hours with us getting our account going and setting up all phones. He was never pushy on anything, and he was wonderful at explaining every step of the process. He even took the time to show our daughters all the new features they would have on their new phones, after already spending so much time with us. He provided wonderful customer service, his humor and happiness also made the experience great. My husband and I walked out happy and agreeing that Edward is a great asset to his job, you can tell he cares and we hope he is recognized for his efforts...

My husband and I visited the Albion location on 11/9/18 in the hopes of obtaining a new phone for him. We were greeted, then after about 10 minutes moved to a table. The associate was working between 2 customers, one being us qnd a gentleman. We did not have the associates attention. We were attempting to trade a Apple 6 for a more simple model. The associate quoted us a 300.00 trade- in initially. Then after an hour and a half, he came up with 87.00 from the computer he was working on. Reviewed the dollars and cents numerous times and came up with a diiferent amt. each time. We felt like we were purchasing a car not a phone. We left without a purchase. Very disappointed with...

I purchased a dual screen v60 or what I thought was a dual screen roughly a year ago and a bunch of accessories. The salesman told me the dual screen would arrive in the mail in 60 or 90 days. He clearly said I needed to do nothing and it would just arrive. Well those dates passed and no dual screen, so I called them and they said I never registered for the dual screen. When I confronted them on what the salesman said they said theyd speak to a manager and get back to me. About 4 months later and im still waiting on that call back. The dual screen is around a $300 product and is dont have one BC the salesman...