Northwell Health Grossman Imaging at Manorville — Local services in Town of Brookhaven

The X-ray technician I had was exceptionally rude!!!

I was about 40 min early to my appointment and had to wait in my car. The receptionist was polite and walked my paperwork out to me. She went back inside and called me on my phone with a question about my information, which I answered and continued to wait in my car.

About 20 minutes before my appointment, my phone rang again with a different phone number, but the call was silenced as spam. No voicemail was left, so I started to play a game on my phone while continuing to wait when a frizzy-haired, older woman appeared at my window. I rolled my window down and she raised her voice at me, “I’ve been calling you and you’re out here playing games!”

I told her what happened, and she yelled, “I don’t care!!! We have to go!” Mind you, it was still about fifteen minutes before my scheduled time. She started complaining about how she had to look everywhere for my car, meanwhile, the parking lot in front of the place is relatively small and I don’t think there were many cars with my color there. I followed her inside and felt like she couldn’t get me in and out of the imaging room any faster, which I was thankful for after how she treated me.

I’ve never been spoken to by anyone with such rudeness at any medical facility ever and I will not be returning to this center for radiographic...

Well, I'm only giving one star because although the place is very modern & pretty, and it's easy to get to, when I arrived 25 minutes early for my appointment the receptionist told me that they didn't have me scheduled. She asked if I'd cancelled or rescheduled my appointment and I told her that no, in fact the center had called ME to make the appointment weeks prior. I sent a crew home early and left a job site where we are on a deadline, so when she asked if I "could come back at 5 or 5:15" I had no choice but another 35 mile round trip drive at rush hour since they lost my appointment yet offered no explanation. I guess the upside is that I won't have to go there on any regular basis. I will see how the 5 p.m. goes and maybe the star count will improve but so far, not good. UPDATE: I went back at 5, waited 35 minutes, filled out MORE paperwork the first receptionist forgot to give me. Still, after all the misfires, the MRI technician was excellent, the test effortless and so the lesson here is the place is lovely, technician was great, BUT just CALL TO VERIFY YOUR APPOINTMENT! increasing the...

Before I even got to the appointment, this office was able to get me in immediately due to my illness. I went there 2 days ago. The three staff members I encountered were amazingly helpful. I had an issue with the doctors office sending over my script, but the two ladies at the desk not only held my appt for an hour past, but also helped me to finally get the office to send the script over. This was all taken care of in a nice, professional manner. The lady who gave me the ultrasound was just as great. Can’t say anymore due to HIPPA, but she was very sensitive to my issues. If/when I need to, I’m definitely coming back here. 100%...