Starbucks — Restaurant in Town of Brookhaven

This is the second time we’ve waited over 20 minutes for our order (3 common order drinks, nothing extravagant.) The first time, my wife opted to go inside to try and avoid the drive through line. A 20 min wait. The second time, we waited in the drive through, 25 min wait. On top of that, one of the 3 drinks we ordered was wrong. We ordered a hot coffee and received an iced coffee. The staff seems to have no motivation/initiative, working at a pace that seems misaligned with number of customers waiting. Now I’m sure someone is reading this thinking “why not just mobile order?” Well, here, you can’t as they claim everything is “out of stock” so you can’t place a mobile order, however when you order at the window, they magically have all 3 drinks in stock. This was not a fluke either as it was the same issue the first time. I believe some corporate oversight is needed at this location.

*Also, keep your window closed until you’re ready to order as there is a bees nest waiting...

Well Starbucks coffees are usually pretty consistent in terms of drinks and edibles. I usually stick to regular drip coffees and occasionally a sausage egg and cheese sandwich. I always use my Starbucks app and regularly use my own cup for the 10 cent discount and 25 stars. Using your own cup contributes to helping the environment from waste so it is a small contribution. Starbucks on February 13th 2023 tightened up there star program. You have to use more stars 100 to get a free a coffee and their weekly promotions to buy more to get more are no longer worth it. Use your own cup, stars add up quickly for the free coffees. I don’t do the more expensive drinks, are they worth it? I don’t know, I like my money more than a fancy drink! Don’t make a mess of it! Bathrooms are generally clean, it varies from location. No one likes a...

Over the last few visits I’ve made to this specific location, there has been a certain employee who is always extremely disrespectful, irritable, and often times seems as though she does not want to be there. Her attitude when taking my order is always negative and makes me feel as though me coming in is an inconvenience for her. Often times when I walk up to the counter and order, she rolls her eyes and lets out an extremely obnoxious sigh. This unwelcoming attitude ruins the enjoyable experience for me and makes me not want to return to this location out of fear of the mistreatment from...