Sleepworks Mattress and Futon Store Patchogue — Local services in Town of Brookhaven

POOR CUSTOMER SERVICE! I have been waiting for a little over a week to write this. I allowed some time so that possibly the manager or the owner would reach out, but that has not happened. Ordered a piece of furniture and was told 8- 10 weeks, no problem there. Was surprised to get a call much earlier that the item was in and scheduled delivery. Never heard from delivery company night before ( not their fault ) so I took a day off hoping furniture would come. Once store opened at 10am I was on the phone wondering if item was coming that day, I was scheduled the wrong day, item would come next day... took another day off and now the wrong item was ordered and not even on truck for delivery. Waited weeks for my original order to come in and when it did it was damaged, a 3rd day off of work. So after a 4th day of taking off to get the damaged piece fixed, not even a new item and asking for a small compensation of taking the delivery fee off I was told from the manager that bec "he" had to pay the delivery guy that day, I could not get that fee taken off. Sent an email to manager and asked for a call from owner since manage was not able to help, "The owner doesn't call customers" HUH?

I am a business owner and anytime my team or I make a mistake, I correct it!!

For anyone in Suffolk, take the ride to Massapequa.

one star bec I had to give...

Terrible futon, mattress was ripped on top when delivered and i didn't notice, was the wrong material and color from what I decided on in the store, the guys who delivered it did not demonstrate opening and closing it, told me to remove matress because it would be difficult at first, well the matress weighs about a ton...it took me wedging it and about 20 min to put it back on..the whole point of a futon is to be able to go from couch to bed, I HATE IT and the cost riduclous. Can i give no stars??? By the way almost impossible to put back to couch after opening, over 1400.00 down the drain...ok they will replace mattress, ill.update this when the exchange is final ...mattress was exchanged today, no issues, guys placed it correctly, no damage on mattress..still.a bit hard to handle..but we will see, ill...

Elwin co owner states they price match but they do not. I found a price of 864.05 and when I questioned why my invoice says 1035.04 he said he had to add another shipping cost on top of one I was already charged. Delivery date kept changing, Elwin also never disclosed important information about the process and that his store was the corporate store I had found out more info at another store. Felt like these people were not honest and didn’t want to price match even though they advertise it. Elwin never apologized just got sour and never had his employee Jerry apologize for inappropriate comments. Overall bad experience, I do not recommend this...