Raymour & Flanigan Furniture and Mattress Store — Local services in Town of Brookhaven

I was disappointed in the delivery people. They arrived on time that I will give them that. I was told by the sales associate that they would take the old mattress away. There was a stain on it. It was not soiled, smelly or dirty. They told me it was Stained and would not take it. I called the store I purchased it from. The person I spoke with told me it’s up to the driver if they want to take it. That was not what I was told when I purchased it. The driver heard me on the phone and then decided to take it! I also asked them to switch the mattress to another room. My mistake not to ask for the box spring to be moved. They were in a hurry to leave. I give them a tip and they left. I did not sign anything nor did they ask me to inspect the delivery.! I went in after they left and they did not move the old box spring with the older mattress. I called the store and no one answered. I called the delivery person and they did come back and swapped out the box spring. I was told I was lucky that they just left and they would come back. They did not put the furniture back to the way it was. I have bought furniture from your establishment in the past and everything was wonderful. That is why I went back to your store. Not sure about any more purchases from Raymore...

Went in to the Patchogue store on Rte. 112 for the Memorial Day sale. Greeted warmly by salesperson, but not ambushed like at other stores. Store laid out well, showroom not overcrowded. Found a sofa within my taste and price range. Salespeople helpful with questions and options. Purchased the couch on Sunday. Delivered Wednesday morning within time scheduled. Delivery crew clean, fast, and careful. Overall, extremely happy with couch. Throw pillows that came with couch not sewn well at seam closing, some of the stuffing coming out a little bit (hence the four stars), but was already planning to buy different colored covers from pier one to match my living room. Not worth returning the pillows, just worried about our pets eating it. For the price, the quality and comfort are excellent. Fast delivery for almost nothing, as I live an hour away from the store. Cordelia sofa as pictured in ad and so comfortable. We were out of the store in an hour, including purchasing and setting up delivery. Salesperson Madeline Fazio very good, gently persistent, but not pushy, and very patient with my questions. Very happy with...

I’m at mix with this place. A couple dissatisfaction that were easily resolved. I had purchased a couch a few years back, with the platinum plan protection. Just went in and purchased a bedroom set with platinum protection, and filed a issue with the couch due to my moving of it. Couch is great piece btw. So after a couple hiccups with getting the tech to my residence I decided to go in personally and cancel the protection plan on bedroom set from purchased the week previous, I was unhappy with the hiccups. I had a manger come to see me, and tell me that “she’s not sure if it’s possible”. I told her I just purchased so it must be possible. With a promise to call that never happened (I hate being lied to) I called and spoke with such a polite happy to help woman by the name Bell. She remembered me being in there and told me she would assist and call me back. 3 hours later, I was called and she did as she promised. Thank you Bell, I appreciate your dedication to customer service. I wish you were a sales woman because I Would look no further when seeking a honest salesperson! She made my annoyed experience so much better....