5 Corners Dodge Chrysler Jeep Ram — Local services in Town of Cedarburg

I've been taking my vehicles here for the last 5-6 years because I had 3 newer Ram/Chrysler vehicles. Prior to my last experience, I would have given them a 3 out of 5 stars because their service staff is nice and they have a courtesy shuttle, but I also had times where there technician left tools in the vehicle, left parts laying on the vehicle seat, or didn't have the vehicle assembled when they called me to pick it up. I have probably had my vehicles here about 15 times in the last 5-6 years and almost all the repairs were covered under warranty. I recently brought one of my vehicles in because the brakes were squeaking. They said the front and rear brakes needed to be replaced along with the right front lower control arm. The price they quoted me was around $3300. I asked them why it was so much and they said most of the cost was due to the rear brake shoes and drums needing to be replaced. I said go ahead with the front brakes and control arm, but don't do the rear brakes because their cost was really high and the rear brakes do a small fraction of the braking anyways. The service rep said he would see what he could do and later called me back saying if they didn't use OEM parts the cost for the rear brakes would be ~$1300 instead of the original $1600-$1800 they quoted. I said no, don't do the rear brakes, that price is still higher than it should be. David the service rep then asked a few more times if I was sure and I said yes, don't do the rear brakes.

I got my vehicle back after 5 corners replaced the front brakes and control arm and I took my vehicle to a different mechanic to check the rear brakes. I told him I needed the rear brake shoes and drums replaced and he said it would likely cost ~$220, he also said it would be odd if the drums had to be replaced at 53,000 miles and he could probably resurface them if they looked subpar. The mechanic called me later on the day I dropped my vehicle off and said "your rear brakes look good". From the factory the shoes have 5mm of wear and he said my shoes had 4mm left so if it was his vehicle he wouldn't even replace them.

I live a few minutes from 5 Corners so I will continue to take my vehicles back for warranty work, but I will not take my vehicles back here for anything that isn't covered by warranty. I could understand if their price was much higher than a different mechanic, and I don't mind or blame them for that, but trying to sell me an unnecessary repair is...

Bar none the WORST dealership I have ever dealt with in over 30 years. STAY FAR FAR AWAY! If I could give zero or negative stars I would. Went to look at a vehicle I inquired about online. Was told by one salesman it was a hardtop. After driving 45 minutes I hit the highway 60 exit to be told by another salesman it was a soft top (which was a huge dealbreaker). Arrived at the dealership and the salesman said he swore it was a hardtop and he even moved it. Came back in and said “they make the soft tops so good I couldn’t even tell the difference” but it is a soft top. Took for test drive anyway. Came back and was asked what it would take to seal the deal today. Said “a miracle”. Then was told by the sales manager that my lease couldn’t be bought out and he had to contact the lease holder “ because I didn’t know what I was talking about which is a total lie because I did this with another car which was the exact same vehicle from the same lease holder a few months earlier”. Said Jeep doesn’t operate that way. Says that’s not how it’s done and I basically didn’t know what I was talking about. Just because Jeep leases are horrible to terminate and get out of, other manufacturers actually do have decent leases that are easy to trade or sell right now without any problems. We were so irritated that before we even left I pulled up another dealerships info and phone number which was 150 miles away and put money down to reserve an incoming vehicle before we even left the parking lot of this joke of a dealership. I’d think the least that could be done for the salesman completely wasting my time and having me drive an hour plus for a vehicle he didn’t even know how to describe or look at is some sort of compensation such as a gas card or the 75 dollar gift card that was being offered for test driving a different Jeep product at the time I visited.

So basically there are inept salespeople as well as a completely rude and inept sales manager who have zero business in the automobile...

Would give "0" Starts if possible. Walked out of the dealership for the first time in my life. Looking for a trade value on a pickup. My engine light (RAM truck) turned on on the way to the dealership. The dealership would not give me a trade value because this was on. I was perplexed by this. If you take a RAM truck to a RAM service center, one would expect to receive a quote. Trade in value less the repair costs= The Offer. Simple right? I guess not.

I pressed for the repair cost. My sales rep had to leave the table and go talk to the service manager (who would not talk to me directly). I could hear his dis-approval of the question to which he responded "Ten Grand Then".

I expressed my disapproval of this. The salesmen tried to explain to me how much the cost of the repair would vary and so on. Apparently this mystery code was a BIG deal and could cost tens of thousands. Did I mention that one of the truck I was dealing on had a service light on during the test drive? But this was no big deal, "nothing to worry about". When I got up to leave, the salesman told me I "was not ready to make a decision yet". Hey-Thanks for the info, I guess I was confused with the pre-approval letter in my pocket.

If you like doing business with the man behind the curtain, this place is for you. As for me, I am headed up the road to Plymouth to see a different RAM dealer.

5 Corners team, if you read this I have never felt cheated and dis-respected like this at ANY dealership. Your "10 grand then" remark was insulting. I do thank you for the two test drives. Am sorry we could be transparent with each and work out a deal. Your follow up to this review is...