Runner's Roost — Local services in Town of Clarence

I visited Runner's Roost for the first time on 2/14/2025, and I can confidently say it was one of the best retail experiences I’ve ever had. John, my sales rep, was absolutely phenomenal. He’s normally based at the Orchard Park location but was at the Transit store that day, and I’m so glad our paths crossed!

I’ve always been the type to walk into a store, find a sneaker that looks good, try it on, and buy it if it feels comfortable. John completely changed the game for me. He started by performing a 3D scan of my feet, which was something I’d never experienced before. He provided me with detailed measurements and insights about my feet that I didn’t even know existed. It was eye-opening to learn so much about my own foot structure and how it impacts my running and walking.

John didn’t stop there. He brought out six different pairs of shoes from various manufacturers, each tailored to my specific needs. He patiently helped me try on every pair, listened to my feedback, and used that information to recommend the next option. His expertise and attention to detail were incredible, and I truly felt like he cared about finding the perfect fit for me.

The entire process took about 45 minutes, and by the end, I walked out with a pair of shoes that not only fit perfectly but also provided the support I needed. I’ve never felt so confident in a purchase before.

Thanks to John’s exceptional service and the personalized experience he provided, I’ll definitely be returning to Runner’s Roost for my next pair of shoes. If you’re looking for a store that goes above and beyond to meet your needs, this is the place to go. Highly recommend!

Thank you, John, and thank you, Runner’s Roost, for an...

Took my 75 year old mother to their E. Amherst store 3 weeks ago to return a defective pair of sneakers she purchased a couple weeks earlier. The girl and guy who waited on my mom took the defective pair back and ordered a fresh pair to be sent directly to her home since she doesn't drive anymore. Stopped in the store on Saturday 10/29/22 to inquire where the replacement pair is. The guy "called" the owner and told us that the owner just found out about this on Tuesday 10/25/22 and the replacement pair has been ordered and shipped from the manufacturer. When asked for a tracking number the guy just said "I don't know, the owner said they shipped" . Mom took a while to save up for sneakers that would help with a foot problem and was fitted properly by these people originally. What kind of company operates with every move going through their owner who never seems to be on the premise or reachable? Don't you trust your employees to make sound decisions when you aren't there? If mom's sneakers do not arrive tomorrow 11/1/22, I will bring a news crew in ti expose how poorly you act on making returns/refunds/replacements. We even asked for a different pair that you had in stock or be refunded the purchase price and your associate said "the owner would refund you after the replacement pair arrived" . How does this help my mom now when she doesn't have the appropriate shoe to wear? A tracking number would also help, but it's a bit suspicious that you can"t offer...

I've spent thousands of dollars in this store in the last 2 years. Love supporting local stores and the employees that work there (even though the knowledge level sometimes is lacking). This store is nowhere near anything I ever go to. Made a special trip out there today, waited patiently for 10+ min for someone to get free to help. The older guy working (who I made eye contact with several times earlier) looks right at me and then starts helping someone just walking in the door. Man I just don't have the time to deal with nonsense. Grand scheme of things probably not a big deal, but when you're up against Amazon and free returns - I'm never going out of my way again. Store just lost 5k+ in revenue over the next...