McGee Chevrolet of Greenwich — Local services in Town of Greenwich

My 2021 Chevrolet Silverado was brought to MAG Chevrolet of Greenwich, recommended by my insurance company after being involved in an accident in December of 2022. My first dealing was with Todd, body shop manager who I entrusted to bring my truck back to its original condition. My truck was there for a considerable amount of time, past my rental agreement date. Once my rental agreement date passed, Todd seemed rushed to finish my truck everytime I talked to him. I still gave him the benefit of the doubt because parts delays etc. Todd finally called and said my truck looked great, I’ll be impressed with how great it looks. I went to pick up my truck and initially it looked great, he was correct. After the first few car washes over a period of a month or two, I noticed the whole drivers side of the truck had an orange peel effect. I can only believe that Todd knew about this and just covered it up with a considerable amount of wax. Also during that time, my rear drivers side door wasn’t shutting correctly which was odd because the door was brand new. Around May/April timeframe, my new door was still not closing correctly and with each car wash my truck looked worse. I reached back out to MAG of Greenwich and was contacted by a new body shop manager, Mike. Mike was very apologetic and had good intentions to make it right which I was relieved. I was able to sacrifice giving up one of two family vehicles for them to correct the mistakes. MAG Chevrolet of Greenwich never offered a loaner vehicle or cover the cost of a rental to fix the mistakes. When I brought the truck back, they were surprised to see how bad the drivers side paint on the truck looked as well as the door not shutting properly. Mike assured me he would make it right. After a few days, maybe a week, I got a call from Mike that my truck was complete. I went to pick it up and was happy to see that the paint on the drivers side was corrected and looked as good if not better then pre accident condition. Now to the door, Mike told me that the door was adjusted and “needed to be broken in.” I opened and shut it a few times and realized it wasnt any better then when I picked it up the first time. After over 3 months since they attempted to fix the door for a second time and almost 9 months since it was originally brought in for the accident, my drivers side rear door still isn’t fixed and it hasn’t “broken in” like Mike said it would. My biggest concern is that my 2 year old son sits in his car seat on that side and have to double and triple check to ensure it’s closed each time he rides in my truck.

Overall I am disappointed in the overall experience with MAG Chevrolet of Greenwich and I am still stuck with a truck that is only two years old and not in the same condition it was pre accident which should be every body shop and dealerships priority. I would recommend going elsewhere if your vehicle is involved in an accident to avoid the headache I have experienced. MAG Chevrolet of Greenwich were close and convenient for service and anything I needed since I bought my Chevrolet Silverado but I’ve since changed preferred Chevrolet dealerships and willing to make the farther drive for better a experience...

Initially had a good review when I bought my truck here but my opinion has changed. I referred them to my girlfriend who was in the market for a used car. She bought the car and started noticing a noise coming from the driver side rear break. She brought it back for them to look at it and they said they didn’t notice anything out of the ordinary. I’m guessing they never even bothered to look because my mechanic noticed the clips on the break were installed wrong immediately and I myself heard the grinding noise as well. This is also not to mention the loose heat shield on the exhaust. The second time it was brought back they actually looked at the breaks yet would not replace any of the damaged brake parts. There was a visible wear mark made on the rotor due to the clips dragging. The service department is absolutely lazy, untrustworthy, and incompetent. I will no longer be referring them to anyone else. I will also be making a call to the better business bureau. I don’t know how you can put someone’s safety at risk just to save yourself a penny they should be ashamed...

I had to replace a glow plug in my 2012 Silverado Diesel. MAG set up an appointment and got the truck into the shop. They did a multipoint inspection and found not only the glow plug, but a bad fuel filter, rotten rear brakes, tires needed rotated, and the whole steering system needed replacement at a cost of 4000.00 for all of it. I didn’t want to take that big of a hit, so I had them do everything except the steering system, getting the cost down to 1900.00. Everything was good, or so I thought. I was stressing the steering system , especially since MAG said the truck wouldn’t pass inspection. I took the truck to a very reputable automotive/tire/alignment shop in Saratoga Springs. They inspected my steering system, and told me there was nothing wrong with the steering, alignment, or the entire front end. It was in excellent condition and very tight. Now I am wondering if my rear brakes and calibers needed to be replaced. My trust in MAG Chevrolet of Greenwich has been broken. Always get a...