PC Surgeon Buffalo — Local services in Town of Hamburg

I have a laptop that is a/b 6 years old and a desktop that was much older. I was referred to Brian Hannon b/c I was having issues w/ my wiifii connection to the laptop and my old computer tech person was unavailable. Brian responded immediately the day I called him and came and picked up the laptop and discussed my needs. He took the laptop w/ him and returned it repaired w/in a day or 2 with many updates!!! While he was here he noticed the desktop and offered to whip that into shape as well, and he did!!! I experienced some minor glitches right off b/c I am not computer savvy and Brian (on a weekend day!!!) remoted in and installed what I needed on laptop (some websites and shortcuts to links that I find helpful). Then My wiifii disappeared again from laptop (which was my original problem! I was so frustrated w/ the laptop, but was also very satisfied as Brian walked me thru many steps to restore it (and I am talking at least an hour to 2 hours long-we worked until midnight!!!). He successfully got my wiifii restored as well as installed a device on my desktop. He is going to look further into it -to prevent future issues from occurring again. His prompt response, his skill set, and his price should def put him into the forerunner of computer repair in Western New York and beyond!!! Customer service is the ultimate factor in determining a business's future success and I believe Brian will meet with MUCH success! I would highly recommend his...

Sometimes something happens and you know it is definitely a higher power at work. 2 days before Christmas and my work computer decided to die. I have my own business selling health insurance and I still had so much work to do before the holiday and I was going out of town the day after Christmas and had to have a functioning computer to work while I was away.

I went to Best Buy and bought a computer. They said the Geek Squad was too busy to help me move all of my data from old to new. I sat in the parking lot in Best Buy and googled to find someone in WNY to help me get my new computer set up.

PC Surgeon popped up and I called. Brian answered his phone and I told him what happened and he said “I am in Best Buy right now” and I said I am in the parking lot of Best Buy. I look out my window and his truck is 2 cars away from me with his sign on it.

Brian came out of the store and within an hour and a half he had my new computer up and running with all of the programs that I needed and all of my documents still intact. Brian stopped everything he was doing to help me 2 days before Christmas. I can’t thank him enough for taking his time to help me today without any hesitation or excuses! A good, small business owner will sacrifice a lot to help their clients. Brian exemplified this today. This is how a successful business should be run! Thank you Brian and...

Not being s computer-savvy," couple, my husband hired Brian to "clean up" our lap tops in order to increase their speed. We dropped them off directly at his shop and got a call several days later to pick them up because Bruan had already finished working on them. We picked them up that day. The computers run much more efficiently and the rate we paid was much lower than other quotes that my husband received after calling about a dozen technicians! The part that most impressed me is that Brian went above and beyond by reasonably updating our anti-virus software. He recommended the Safari browser over the Internet Explorer browser I'd been using. After I made changes to switch to gmail(more secure), I noticed a few things on my computer that I did not understand nor recognize. I called Brian and he showed me (over the telephone) how to help him gain remote access to my computer to uninstall the unwanted programs. Whereas other computer technicians would have charged me for this service or even exaggerated the issues to charge me for further work, Brian helped me for free and seemed to really enjoy being a help! I wholeheartedly recommend The PC Surgeon to anyone seeking quality, affordable, efficient and...