PleasureLand RV Center - West Salem — Local services in Town of Hamilton

See part 1 under Edward Gimbut

Due to problems we encountered on delivery we requested a meeting with Pleasureland. In attendance were my wife and I, the business manager, the GM and service manager. Nothing said nor done in this meeting eased our concerns. Having managed a staff myself in a similar setting, I was appalled at the explanations and excuses given for our poor treatment.

We were given a free winterization and a $25 gift certificate to Pleasureland for our troubles. The winterization was done incorrectly, which resulted in a leaky water pump and a cracked gray tank pipe. When we notified Pleasureland of these issues we were told it was due to the camper not being winterized. We reminded them of the free winterization and were then told that “free winterizations are not documented.”

One of the biggest fiascos we have encountered occurred in the Spring of 2024 regarding overhead cabinet struts. These struts were recommended to us by the Service Manager. The struts installed were actually incorrect for our cabinets and ultimately broke every cabinet on which they were installed. We brought the camper to the service center in West Salem (our point of purchase) and were told that the cabinets were not made strong enough to handle struts. It was added that since we chose to have them installed we were at fault. This is despite being installed as a result of Pleasureland’s recommendation. We requested the struts be uninstalled and repairs be made to the cabinet doors or if necessary, new cabinet doors be installed. We expected to be credited for the struts and the labor to install them and to have the repairs done at no charge to us. What initially occurred was having the GM only be willing to reimburse us for the cost of the struts, but not the labor. Since the wrong struts were installed as a direct result of input from Pleasureland, we felt all labor and parts needed to be credited. The GM continued to refuse to reimburse us for the labor. I informed him I would then be reaching out to the corporate office. He got very nasty with me and told me I was blackmailing him. Ultimately, and after many disagreements, he begrudgingly refunded us the cost of the labor stating “I guess I don’t have any other choice.”

In the fall of 2024, despite what we have encountered, the decision was made once again to have Pleasureland winterize our camper. Between what was or wasn’t done with the winterization, and currently the dewinterization, we are once again up in arms. Last fall our roof was given a clean bill of health. To get from Pleasureland to our indoor storage is approximately two miles. Over the winter our camper is stored in an indoor facility and is not exposed to outside elements whatsoever. With the current dewinterization, we were informed of a tear in the roof membrane and caulking around the skylight needed repair. Again, our roof had been given a clean bill of health during the winterization.

Each time we have brought our camper in for service it is returned in a condition other than how we left it. We have found antifreeze marks, items not returned to where they had been, and items placed where they did not belong. Dirt has been tracked in by technicians and not cleaned up, doors left open and unlocked, to name a few.

The actual purchase of the camper, in which we dealt with the sales person and business manager, was a good experience. Both were quiet and knowledgeable and professional. Upon signing on the dotted line, however, we have felt disrespected by Pleasureland. This is from being told that our concerns happen on much more expensive campers to the most recent, where your service advisor stated, “In my three years here I’ve never met anyone who had so many problems with their...

PART 1:

Immediately after purchase in July 2023, we encountered a very condescending GM regarding issues discovered upon delivery. He was very quick to point out that these issues are encountered on a $250,000+ camper and that we should expect it on our smaller, less expensive camper. There was NO QC check prior to delivery. We found a broken shelf in the bathroom (that was a battle, and still NOT fixed properly) , scratches, an incorrectly installed dinette, and a broken window seal, just to name a few.

Also at time of delivery we were given incorrect and dangerous information regarding our Bluetooth Brake Controller. Had I followed their set-up, it could have resulted in serious damage and potential injury. Thankfully I had the common sense to research this on my own prior to our first trip and learned what I needed to do was the exact OPPOSITE of what I was told by the service technician. The reason given to us for this misinformation was that it was a new product with which they were not familiar.

Due to problems we encountered on delivery we requested a meeting with Pleasureland. In attendance were my wife and I, the business manager, the GM and service manager. Nothing said nor done in this meeting eased our concerns. Having managed a staff myself in a similar setting, I was appalled at the explanations and excuses given for our poor treatment.

We were given a free winterization and a $25 gift certificate to Pleasureland for our troubles. The winterization was done incorrectly, which resulted in a leaky water pump and a cracked gray tank pipe. When we notified Pleasureland of these issues we were told it was due to the camper not being winterized. We reminded them of the free winterization and were then told that “free winterizations are not documented.”

One of the biggest fiascos we have encountered occurred in the Spring of 2024 regarding overhead cabinet struts. These struts were recommended to us by the Service Manager. The struts installed were actually incorrect for our cabinets and ultimately broke every cabinet on which they were installed. We brought the camper to the service center in West Salem (our point of purchase) and were told that the cabinets were not made strong enough to handle struts. It was added that since we chose to have them installed we were at fault. This is despite being installed as a result of Pleasureland’s recommendation. We requested the struts be uninstalled and repairs be made to the cabinet doors or if necessary, new cabinet doors be installed. We expected to be credited for the struts and the labor to install them and to have the repairs done at no charge to us. What initially occurred was having the GM only be willing to reimburse us for the cost of the struts, but not the labor. Since the wrong struts were installed as a direct result of input from Pleasureland, we felt all labor and parts needed to be credited. The GM continued to refuse to reimburse us for the labor. I informed him I would then be reaching out to the corporate office. He got very nasty with me and told me I was blackmailing him. Ultimately, and after many disagreements, he begrudgingly refunded us the cost of the labor stating “I guess I don’t have any...

We brought our 2024 Pleasure-Way Plateau (Sprinter Van) in for multiple service items to PleasureLand’s West Salem location and from start to finish, it was handled in a professional and friendly manner.

Our interaction began through Jake (Ellis), the service manager. He was thorough and responsive during scheduling and communicated in a timely matter on the services to be done. He also understood that we were driving over 3 hours to get to the dealership. He greeted us upon our arrival and made sure we were all set.

We also interacted quite a bit throughout the day with Dom (Miller), a service advisor. Dom also came out to start and confirmed the work to be done, etc. He called us multiple times during the day to keep us up to speed, confirm how we wanted something handled and informed us of their progress. He even personally helped me for a minute after the appointment on a quick item that wasn’t on our original list.

Lastly, we interacted with Brandon (last name?), who I believe is a service tech and handled much of the service itself. This interaction went past their scheduled hours, and he never came off as rushed. He went through the items and described what was done, as well as explained two other items on our Sprinter van and how they should function. Jake was also there til the end, making sure we got our questions answered. All in all it seemed as each of them contributed to getting our work done and getting us back on the road…each being very personable and easy to work with.

All in all,...