Allstate Peterbilt of La Crosse — Local services in West Salem

Tried calling them to rent a truck when my truck was in the shop and they wouldnt even answer the phone. tried calling several times and they kept hanging up before even answering. Edit: they called me shortly after this review and solved the phone problem. Then got my truck sceduled to be repaired in there shop and set me up in a rental truck same day. Because of them i was able to keep rolling during the week my truck was down and make the repair bill plus still make my other bills as well. Great customer service after what started out as a bad experience. More companies should aspire to this level of service. Stuff happens and equipment goes down but they made it personal and really showed they care about...

took truck in for oil leak and using anti freeze rebuilt lower end of engine C12 got it back still leaking oil took back told me dip stick location plugs leaking told me told me $1000 dollars to fix and charged me $57.00 to look at after I just spent $15000 on lower end after 500 miles lost 2 gallons anti freeze again call nick he told me your having bad luck so I took oil filter off to replace oil block plugs and oil filter housing was leaking straight red antifreeze out of it filter housing oil cooler was the problem the hole time I would newer go back again had bad customer service BAD LUCK NO...

Stayed at hotel over night with specific directions to call with any concerns or when the truck got done. Needless to say I had to call them and the guy opening had no directions to call and even asked me "they didnt call you did they..." obviously this happens alot. So they needed clarification to go to there other store to get parts and waited for me to call... my trucks in for a service and dot.... of the truck needs parts replace them.... so no I have to wait for them 1 hr to drive there and 1 hr to drive back. I needed my truck by 9. Itll be closer to 10 or after now. I'll he lucky to make my...