Enterprise Rent-A-Car — Local services in Town of Haverstraw

NEVER AGAIN. I was in a car accident prior to the quarantine and received a car from here, Enterprise in Haverstraw, is that the car insurance covered. I was exposed to someone at work who tested positive for the COVID-19 and was instructed to be in quarantine to assure I didn’t catch it. After the quarantine I still had to stay home due to lack of childcare. So I wasn’t working and neither could I return the vehicle because location was closed and parking lot full. I called them but they were closed. Then I got calls from them. Returned them twice with no answer. When finally speaking with someone, they came to pick up the car but not before notifying me I have to pay $532 out of pocket because I had the car more than 30 days (insurance pays for 30 days) and I explained the situation and with the pandemic situation I wasn’t working.... but it didn’t matter to them. It’s devastating for someone that doesn’t just have that kind of money in my back pocket. This will be the last time I rent from there or even recommend. It’s very unfortunate. I was hoping at least a discount considering the situation of me having the vehicle, parked in my driveway because there was nowhere to leave it and having to be...

The first time that I rented from enterprise in haverstraw ny was about 2 months ago. Despite having a reservation, they didn’t have the economy car that I requested. They gave me the option of taking an suv or checking the other enterprise rental locations in the area.

The second and most recent time, I was denied the car that I had reserved because I had an out of state license and credit card with different addresses associated (though within the same city). The ID and credit card were the same that I had used for my previous rental yet suddenly it was against policy to provide the car.

The only reason that I’m giving 2 stars instead of 1 is because I actually received A car the first time. I will not be renting from enterprise in haverstraw ny...

From the moment that Vinny picked me up I felt so comfortable !! He was such a sweetheart making sure I Remembered to take my items ( ez-pass ) and etc from my vehicle before heading to the rental agency. Upon getting there I got passed on to Patrick ( or Chris) the main manager who was SO amazingly nice !!! I really hope I got his name correct because he was the BEST ! So deserving of the manager position !! Upon dropping off my car Christian helped me get back to the auto body and was super cool !! I really hope im getting all the names right because the 3 men who helped me were sooo kind !! Highly...