Taco Bell — Restaurant in Town of Haverstraw

This Taco Bell deserves 0 stars, the experience I had today was truly appalling. I understand that this is a fast food restaurant so I don’t expect much. The one thing I do expect is that every human be treated with respect including those with disabilities such as myself. This evening my family and I placed an order through the drive through, when we got home we realized I received the wrong order. I grabbed the incorrect item and drove 15-20 minutes back to the store while the rest of my family ate. Upon arrival when I went to the drive through I was mocked, bullied, given sarcasm and belittled due to my speech disability. At this point when I arrived to the window I was a little frustrated, the lady who greeted me at the window asked what was the issue, I explained to her I ordered the taco meal and was given and charged a burrito meal. Thankfully, I did not place the initial order my mother who spoke perfectly clear did. They could not use my speech disability as an excuse. I know “taco meal” and “burrito meal” sound nothing alike but I get it mistakes happen and it can happen to anyone. The young lady took my receipt and said you were charged and given a burrito meal and I told her that is not what we ordered, she then asked me where was the food. I told her I brought back the burrito it is all I need changed and I live 15-20 minutes away. She came back and told me that she needed me to bring back the entire meal in order to give me a refund to then charge me for the correct meal. I was not asking for a refund or interested in one all I wanted was to have the correct item a taco not a burrito. If there was a price difference which there wasn’t I would of paid it but I was not even given that option. She said there was nothing she could do because I did not have the full meal with me and she would be giving me free food if she were to change the item. After her sarcasm, smirk, laughter and bullying in my face I asked her are you serious ? She said yes closed the window and said BYE BYE while laughing and smirking. I drove off in disbelief, with this service. I was going to leave it at that but the disrespect and dehumanization I felt did not let me. I came back home and picked up the rest of the meal and went back to take her the rest of the meal and get my refund for this meal. I drove back to the store with my mother and walked in and asked to speak with a manager. The manager was the same person who treated me disgustingly. My mother asked her to explain why in order to change one item she needed the full meal she said because of inventory. Which makes no sense what were they going to do use the food I bought back to the store ? She also got nasty, smart and sarcastic with my mother. She laughed and smirked in both of our faces. When asked for her name she said as a manager she didn’t have to give her name. This was all done by a Latin female just like myself and that is more than infuriating. I was treated less than in front of all the staff in Taco Bell tonight and no one said anything. As a former manager of a restaurant and a fast food restaurant I would never never make a customer go through this experience. As a person with disabilities I am traumatized, disgusted, infuriated and appalled by this experience. We are people regardless of our disabilities and should be...

Ok so let me start of by saying this place is giving me the most horrible experience you can ever have you guys have the cooks in the back giving me attitude when ever i got my order wrong and i always ask please and sorry i dont think you should habe people with attitude because no one wants to go to a place where there’s people with attitude now i love ravi when ever he is there i feel so welcome like home and the other manager adul but when its anthony when ive went there at night he never wants to do things like ravi he always gives an excuse not to make the food now the cashier are lovely ive gone thru the drive thru and this young lady stephanie is very good at what she done i seen her alone on a busy day and thats not right and this other girl too i think her name is crismeiry or crismary but she is very lovely i love how she took my order when i saw her working there she made me feel like at home she always asked me how was i doing and that it was good to see me again and always had a smile on her face now thats the type of person you guys should have i dont see her there no more and i miss seeing her i felt so happy for her to take my orders and when i go its not the same because its either a These two boys that take my order and they have attitude especially the manager anthoni all i gotta say im really disappointed in this place located in West Haverstraw near home I thought it was the best place in town but ever since y’all renewed the place its going trash the food is good im not going to lie but you guys should hire people with...

I don’t want to write a bad review, but this particular Taco Bell could be SO MUCH better. Fromm my observations (today was not the first visit) there is too much concern with the drive thru: I am sure that is where most of the business is, but people do eat inside and to receive the food takes TOO LONG! There are order kiosks but they really need to have someone focused on the customers at the counter, also. They have workers preparing food (which seemed fine) and there were TWO people with drive thru headsets. I had placed a second order after finishing the food from the first order. TEN minutes later, the two plain soft tacos never came. I had to go inquire. The person who was also working the drive thru found the first, larger order in the computer but not the recent. Makes no sense. Finally got the tacos and they had the wrong shells- hard not soft. I get drive the is the money maker but for the two orders I placed, they were not difficult to put together correctly. I am saddened because I drive a distance to go to this Taco Bell because it is not combined with KFC and not at a mall stand. Hope they get their act together, because I see there are other lower...