Safeguard Self Storage — Local services in Town of Hempstead

I have been renting a unit from Safeguard Self Storage n West Hempstead, NY in Nassau County approaching ten years. During this time, I have been greatly pleased & extremely satisfied with all the employees who work at this particular site in West Hempstead, NY. Whenever I would to Safeguard to check my unit, they the employee have greeted me very warmly & friendly, ready, willing & able to accommodate me in any way possible. Including answering all my concerns, and resolving any issue I may have to my favor.

My decision to rent from Safeguard, was affordability, which was my first priority. Whenever I would go to Safeguard to make a payment or randomly check on my unit, again treated very respectfully & friendly. I noticed from the office, to the restrooms, to the rest of the facility, is always meticulously clean, which eased any concerns I may have had. I know that my hard worked life long processions are in good excellent hands at Safeguard Self Storage.

Today I had concerns because recently unemployed , my storage unit will be increasing the following month. I shared my deep concerns with Surech Madaan, the Assistant Manager, of the West Hempstead facility. He listen intently & heard me. He told me he that he will speak to his supervisor on my behalf, who had the final decision. I am very pleased of the outcome, in my favor. I did not need to go over his head. I am really very thankful for Surech, who is an excellent Assistant Manager.

I highly recommend Safeguard Self Storage in West Hempstead. Like I stressed earlier, I have been renting...

Moving from my long time home I needed a good size storage unit for the rest of the year while we worked out the new home. Safeguard storage in West Hempstead showed us a clean and temperature controlled choice of storage units in a safe and securely monitored building. They were very helpful in helping me, providing valuable information and suggestions. What really impressed us however, was when I realized 12 days later, that the unit I initially rented was not going to be adequate. With only 24 hours left to move all the furniture, books, records and household possessions, Safeguard was able to accommodate my need to swap into a larger unit. The new contracts were drawn, old agreement cancelled and rolled into the new. All the contents of the smaller unit had to be transferred in the new larger unit. The whole process took 90 minutes which was amazing. The rest of our possessions were then able to be delivered and stored with time to spare. I have to give high praise and deep appreciation to Lorraine in particular who did everything in her power to help us in the stressful situation and limited timeframe. Her involvement turned looming disaster into a successful effort. We are Safeguard fans and advocates. We have already recommended them to several friends and will...

I have had run ins with tenants who live in the facility. One who had the balls to ask me if I was scared while he was walking to me, and I asked was he security. I have made complaints and tried to get in contact with manager no one called me back.

I have gone to the facility to speak to the manager on more than one occasion in regards to my rent that has been hiked three times, oafter being told it’s a fixed rate upon signing up. I am taking my items out of this unit for these reasons and going to another nearby facility. Where there is security. and a fixed rate for rent. How are you raising rent when the facility has people living in it? Granted I feel bad that people don’t have anywhere to go, nevertheless it poses a huge risk when customers like myself a woman goes there to get things out my unit, without any security on the premises. The facility is also very clean, yet for the reasons mentioned above, I will be moving to another facility.

Customer service is not good either no one returns calls or messages. However I forgot the guys name at the front desk, he has been very helpful, very friendly since I have been a customer here, however the request to follow up about my rates, have not been...