Costello's Ace Hardware of East Islip — Local services in Town of Islip

I was there to get a new battery and key for my car. They couldn't get to the battery bc screws were too rusty. So I told them not to worry and just make a new key. As it happens, they didn't have that in stock and would require to order one which would change my traveling plans. The manager and his staff were so friendly and helpful I was so gladly surprised to see how they were to willing to help me even if they couldn't. As opposed to other places where they say we don't have it or we can't and that is the end of the story. It really was a pleasure to walk into this ACE store in...

What can I say?? In the days of big box stores, where you get ignored, nothing is ever stocked, and you can never find help, this store is a life saver. I spent 20 minutes in Hone Depot looking for help with hardware. They paged someone 4 times, and nothing. I walked out, and headed to Ace. Should have started there. I walked in and was immediately greeted by a young man, who brought me directly to hardware, and found the bolts I needed within 2 minutes. Fast, courteous service that can't be beat. Don't waste your time with Home...

I was at Costello's Ace Hardware of East Islip back in November. I was in search of a couple of items, unsure of which brand and model to go with. The young gentleman who assisted me, (Nick), was friendly, patient, super helpful, and more than willing to take the time assisting me. So often nowadays customer service is either non-existent or then leaves much to be desired. This experience was a breath of fresh air! I hope the store owner and manager(s) are aware of the gem they have in Nick; he is a true asset...