Bliss Shurfine Food Mart — Local services in Town of Manchester

Sadly, this is the first (only hopefully only) negative review i will submit to these review sites. I purchased a pork shoulder to cook over the weekend on Monday, July 7, shortly before closing (~30 minutes before). Later in the evening, my gf said the fridge smelled funny. By morning, the fridge smelled really bad of spoiled meat. I placed it in a plastic bag and attempted to return after leaving work early on Wednesday. (I had a doctor appointment Tuesday afternoon an hour away and couldn't complete the return.) The customer support person was very courteous and said she needed a manager and called for the woman in the office behind her. She, too, was courteous but paused to say she wanted to get approval from the meat department because it was over $20. Note she made a face when she opened the bag regarding the smell. (Purchase price $20.48). A woman and a man can up, and both smelled the product. Then the woman proceeded to tell me she would not complete the return because I didn't call the store the day I purchased it. Then, she went on a second defensive path to avoid a return. This involved telling me that the product smelled fine and was fine when I purchased it. Really??? Shortly thereafter, she identified herself as an owner. After a few minutes she offered a refund but only via store credit. I have never had an issue with buying any products in this store. However, I will NEVER shop at this store again. This is NOT how you treat your customers if you want to stay...

Sandy in the bakery has lost the store business! My sister and I get our family cakes there for birthdays and events regularly.... She went in today to pick a cake for my stepson's birthday and asked if we could do a gluten-free due to an allergy within a party guest. She said she doesn't do gluten-free, okay fine. So we will do something different for said party guest. She then asked if my sister was the client that she had done a cake for that SHE had misspelled my niece's name wrong on the cake and had ultimately gotten a refund on the cake. When she said yeah it happened. It was unfortunate... Sandy said that she would not be doing any more cakes for her because SHE lost money on that! Realistically it was her mess up and SHE didn't lose money. It was an unfortunate accident and the business lost money. We won't be doing any more shopping there at all! It also says a lot when the owner begrudgingly came to talk to anyone to address the problem a store full of customers that overheard how Sandy addressed the situation and then lied to the owner about it. That says a lot about their business...

The 5 star rating is for the super quality meat counter. Bliss still cuts their own and it is consistently very good. Many varieties of house made sausage are available. My favorite is the good old breakfast sausage. Weekly specials on chicken, pork and beef are super to stock up on, especially if you have freezer space. Meat can also be cut to order. The deli section is nice too. My Grandmother shopped here; I remember coming with her as a child. The store fixtures seem to still be from that era (think 1960s). This is one of the very few small town independently owned grocery stores still open. Grocery prices are on the high side. Still, it's important to support local...