Cazenovia Jewelry — Local services in Town of Manlius

I brought 2 watches in to be repaired. I explained to the gray haired woman that one watch I had just replaced the battery and the seconds hand was stopping at the 10. The second one I had no idea what was going on with it. I explained that they weren't expensive watches, but they belonged to my mom who passed away recently and they have great sentimental value. She wrote up a ticket and I left. The next day she called and said they were all set to be picked up. I asked for a total and she said "20.00 for two cells." I was very excited. When I arrived the same woman assisted me. When she took out the watches, she noticed the time was incorrect and started to set it. She got a puzzled expression on her face and said "I'll be right back" upon returning, she said to me in front of the other customers in the store, "This is a cheap watch and it's just broken; the other watch is so old it doesn't even have a battery and it won't wind. There's no charge." I could not believe how crass she was. Also, WHY was I told there was a 20.00 charge for 2 cells when one watch didn't even have a battery. I don't see myself ever returning to this store. Very...

STONES FELL OUT OF RING, THREE UNSUCCESSFUL ATTEMPTS TO DOWNSIZE, INSULTING EMPLOYEES. Both the owner and assistant were unbelievably rude. Brought a ring to be sized down 3x and this establishment could not succeed. The excuse they offered was possibly my hands were cold, the ring was too oval or I was between sizes. I called the final time only to be told stones fell out. THEY ASKED IF MY DIAMOND RING WAS FROM KOHLS AND ASKED WHAT I DID FOR A LIVING. Owner said my stones didn't fall out, the employee was looking at another ring (if that's true, doesn't matter as it still was happening to a customer). The owner said, "Listen, lady these things just sometimes happen." I hung up as I felt it was the last straw. Phone call was recorded, owner was notified of the recording & he even stated his name in the recording, if anyone wants to hear the bitterness of...

Went there for an engagement ring for my now fiancé and ordered a size 6 (her size). When I did propose the ring did not fit, we took it in only to find it was a 6.5 which was a half size up from what I ordered. The woman who put in the order was there and just ignored my frustration and annoyance. They resized for free but they do that for everyone. I feel they should have ordered a new ring after I spent so much money on it. Now the band has been weakened due to resizing. Upsetting to know I spent my money on a brand new ring that was not what I ordered. Now I will check the size when picking up any jewelry...