Paradise Nails — Local services in Town of New Castle

This was absolutely horrendous. Mani/Pedi service TLDR: got scammed and had a horrible mani pedi service; hidden fees and bait and switch tactics

I promise I don't use the word scammed lightly. So disappointed.

Pedi: The lady that attended me rushed through the process. She did not bother to correctly paint my nails.

1. Imagine this, strokes side to side, and a nice blob if she felt like she missed a spot or if it was not filled in completely.

2. NO BASE for the Essie dry fast no UV gel which I know for sure you need a base. I've had this same polish done multiple times at other locations

3. nail tech proceeds to insult and mock my nails as they are short, talks to her coworker about them in her language because she then turns to me and translated, "I slap my granddaughter's hand when she bites her nails."

I said, it's the stress for me, but they're just not long at the moment.

4. She was also insisting on giving me the powder to elongate it. I politely rejected several times. If someone says no once, stop insisting.

5. a man came over and asked if I wanted a massage. Maybe it's just me, but I've experienced at every salon I've been to, a complementary massage for a few minutes. I assumed he was asking for consent, because he said "can I give you a massage, do you want one?"

He did NOT SAY " would you like a massage for 10 minutes for $15? " * typical bait and switch.

I never saw a sign on the door, at the front desk with the other services, or anywhere in the salon (from pedi to mani station) so I (wrongly assumed) it was complementary. Especially the way he phrased it.

Not once did I consent to an extra paid service, nor did I accept to make another transactional agreement . This was a complete scam. Honestly did not expect this horrendous manipulative form of sales from this business.

-- And only to be handed a $15 bill to pay for a massage I honestly didn't want. If you reject they insist. What's the difference ?? They shoved this down my throat.

Lastly, my toes came out ugly and clumped. I politely asked her to redo 3 nails. Thankfully she did, but mediocre at best. My mani had paint on my fingers and never fully dried.

I asked her if they were dried, she looked at me and said yeah you can leave now (in an annoyed tone). She didn't check them, I did, but I guess they weren't done completely since I ruined it immediately after I left.

I went to the salon in the back "Millwood Nails" and they were absolutely lovely. I went for a wax because I didn't trust paradise anywhere near my skin after the whole nail issue.

"Millwood Nails" were so kind, they only charged me $8 to REDO the ENTIRE MANI. They also gave me a complementary massage.

Paradise nails, do better, get some more training in, fix management. A fast and ugly job will leave you with resentful customers like me.

Unfortunately my mom made the same mistake with the massage but we paid the $30 extra because what else? They didn't care to listen. Even after everything we tipped and paid for a service we were not expecting, because we are decent customers. I hope you all read this and go elsewhere. You don't care for your customers, we won't care for you.

Also, what's with the 3.5% service charge fee applied to ALL customers ? I didn't get anything new or unopened. What's a service fee besides already tipping ? I'm ALREADY paying for the service. It's definitely not for credit cards since it said nothing of cc and stated "FOR...

I arrived an hour and a half before closing for a mani and pedi as well as eyebrows. As the pedicure person was very rough and rude and grabbing my feet and pushing them around it was ridiculously rude! She was frowning the entire time! Meanwhile, The boss owner I'm not sure what she was it was very nice and worked on my nails while this person was on my feet. I was very uncomfortable chairs actually hurt! Every other place I've ever been at Of the play care was a very nice experience this was actually painful in more ways than one. I then was handed off to another manicurist who was pleasant but very very rushed she won it to go home and couldn't stand extra literally 10 minutes without rushing through my manicure And eyebrows she was practically running to get home. It was a very stressful situation not relaxing or pampering...

I’ve never felt compelled to leave a 1-star review, but this place is scammy.

Here’s the least of it: They trick you into thinking you are getting a complimentary massage (something that is standard at most salons) and then hand you an extra $15 bill. I politely told the manager I would pay it, but that I didn’t appreciate the bait and switch. He ignored me.

On a previous visit, I left the salon to go down to the corner ATM and get cash to bring back for a tip. I told the nail tech this before I left. As I walked out the door, she chased me down screaming for a tip. I’ve never seen anything like it.

There are so many better options for nails in the area. Go to Ana’s Nails - it’s right down the street! They don’t add hidden charges to your bill or make you feel uncomfortable about anything....