Mr Jay Appliances - A Royal Green Company — Local services in Town of North Hempstead

We had such a wonderful experience when we purchased 3 appliances for our newly renovated kitchen with our sales associate Susan Lowenfels at Mr. Jays in Williston Park, New York.But after a week our refrigerator was installed we had an issue as our new refrigerator stopped working on a Saturday morning on Super Bowl weekend. I called Mr. Jays and spoke to a wonderful lady named Barbara she literally had to jump through hoops to get us a new refrigerator after she had to deal with a representative from Frigidaire and really insisted that they give us a new refrigerator. She kept me informed every step of the way. She was and is amazing. We just went back to make another appliance on March 1st from Mr. Jays and was lucky enough to meet Barbara in person. These ladies are both wonderful representatives of what true customer service is all about. Thank you Lisa and...

So far we love our new stove and refrigerator. I dealt with Kim at Mr. Jays Appliances/Royal Green and she handled everything. Although we had never experienced needing insurance for a delivery, for the first time in the 25 years we lived here my building management insisted I needed it and wouldn't let Mr. Jays go ahead with their delivery. So Kim handled everything and we got the paperwork done and they came back the next day and delivered the refrigerator at first and then a short time later the installer came with the stove. They used Louie from Eagle Installer and he was very pleasant and efficient and we really appreciated how he handled everything. All the guys were great. And they really come when they say they will so there is little waiting. I can't wait to get things in order and cook and fill the fridge. Thanks, Mr....

The Assistant Manager Roy was super helpful and made me a very happy customer!! I browsing for a 50" flat screen on P.C. Richard's website and noticed it was at a great price! I was going to order it to pick up in-store later on today. I go back on the website only a couple hours later and noticed the same model Tv went up $100 dollars in price. I was so upset because I was about to purchase it and now it was much more. So I called the store and spoke to a sales person (who at first was not very helpful) but then I spoke to Roy the Assistant manager and he heard that I was about to pick it up in-store and told me I can have the Tv for the same price as I originally saw!! Great customer service on his behalf and fast service! I will definitely be coming back for...