Le Caire Lounge — Restaurant in Town of North Hempstead

ABSOLUTELY DO NOT GO HERE! WORST LOUNGE EVER.

I went for my birthday celebration, booked online through google. There were 7+ people within my reservation. When I first arrived, I noticed the place and seating looked very run down. The ambiance was slightly there but thrown off by literally everything else after we started being serviced. The drinks were expensive in cost & cheap in quality (watered down & very ineffective), poor hookah and hookah service (we had to keep calling someone over to fix it & fit it ourselves), as well as tiny portioned food. The food looked like they just remade freezable snacks you buy from the freezer aisle at Walmart or Bj’s and up-charged us $5+ for it; mind you the portions are extra small… 5” pizza for $5.50 & 5 mini “tacos” that weren’t even two inches big for $5+. The DJ was very bad. He came around 10pm and had a terrible time trying to read the crowd; barely played half of any song (I swear it was like 30 seconds of each song). The first thing our waitress mentioned to us was to write a POSITIVE review on yelp…. Which I have no problem doing if I had a great experience, however, I did not. My waitress constantly asked us if we wanted more drinks or food… only to take 20+ minutes to return with our order of drinks and 30+ minutes to return with the literal FREEZER SNACKS they bought at Walmart or Bj’s. When my friends and I were over the wack DJ, poor hookah, and weak drinks, we decided to leave. I was given the check, and I gave them my card. They took my card & then came back to say they do not take cards. Nowhere on their website, yelp, or google page states that they are a CASH ONLY establishment. Neither me or my guests were aware of this policy. Our waitress did not make us aware of this policy & gladly kept on running up our bill. When the waitress gave me back my card, she just walked away and did not help at all, very rude. I got up and asked her where am I supposed to get cash? She directed me to an ATM in the front of the lounge. I do not use unknown ATM’s. So I had to leave my guests there, to go to the bank, and then to come back and pay them. Overall, my experience here was trash and I feel like they took advantage of the large group and cash only policy. I feel like they should verbally let every customer know about the policy before they even take the first order. I strongly suggest NOT going there. Worst lounge I’ve ever been too. Lastly, I did not feel very welcomed as a black woman in that establishment.

If i could give this lounge NEGATIVE 3...

This place is one of the TOP hookah places in all of the 5 boroughs. I've been going here for a year now. #1 I've seen the staff change over a year but the QUALITY stays the same. Definitely top quality hookah which is the number 1 thing I look for in hookah. Hookah lasts long, and flavor is true. #2 the SERVICE is very attentive. No place is perfect but, they attend to your needs in a timely and pleasant manner. Staff is very friendly. #3 the OWNER is very approaching and helpful. He tries to meet whatever you ask of him although he has hired people to do so he makes sure they are always checking on customers & goes out of his way to do so himself. #4 MUSIC is very diverse. They play hip hop, r&b, Arab, French, Indian (Punjab, Desi), Hebrew etc. even if you request something they are willing to play it. This is one of the only places that I've been to that plays a little bit of everything and I love it. #5 They serve BEVERAGES, alcoholic & nonalcoholic which not a lot of places in Long Island serve alcohol. #6 hookah is reasonable PRICED, especially for the quality. Overall the vibes, hookah, services, and drinks are always on point. Next time you consider trying hookah definitely check this place out!!!! You won't regret it. I've tried a lot of places in the 5 boroughs and this is one of my go to places, very accommodating. You...

I didn't think I would be writing a review like this but I am HIGHLY disappointed. I live in the area and have known about this place for a long time. In fact, my cousins were the previous owners here BEFORE it was a hookah lounge. I come here every now and then with friends who enjoy hookah and don't want to travel far. I came here this past Sunday - Aug 16, 2020 around 11:15 pm. My friend and I both ordered beers along with a hookah. Mine was a Blue Moon and his was a Corona. I took several sips of my beer and noticed a funky taste so asked the bartender to please give me a Corona as a replacement. The Blue Moon tasted old and stale- it was not hard to tell. Now this is the part that got me. A few minutes later, the owner went behind the bar and asked the bartender to fill the Blue Moon with something else, RECAP the bottle and PLACE IT BACK ON THE SHELF TO RESELL!!!!!!!!!!!

You can imagine my absolute shock witnessing this! I would have NEVER expected this from Le Caire, ESPECIALLY during a GLOBAL PANDEMIC. God forbid someone gets sick from this!?! I am not sure if this is the first time it has happened but I am officially boycotting. I am so BEYOND disgusted. I have lived in this neighborhood for over 20 years and have never ever seen anything like this.

DO NOT GO HERE. DO NOT. DO...