Factory Outlet Store — Local services in Town of Oyster Bay

This "store" is a scam. Buyer beware. Purchased a Polycomm soundbar based upon their "unconditional return guarantee." Spoke with them- they told me about the guarantee; looked at their website - read unconditional guarantee; when I purchased the goods- guarantee printed on invoice. Called the VERY next day to cancel. They told me I could not because the good had "already shipped." Told me all I had to do was wait to receive the good and they would give me instructions on how to return the item. Subsequently received a FedEx notification saying that the soundbar actually drop-shipped shipped from a location in Avon, Ohio. This was several days after I was lied to about the soundbar alledgedly shipping. They did not have the soundbar "in-stock" at their factory (bwahahahaha). I waited until I received the soundbar and immediately called back for return instructions. I own a law firm and we stayed on top of this. The same (and apparently ONLY employee) that told me I could return the item "no problem" told me that I could NOT return the item due to "COVID-19." Beyond a transparent BS story- simply justification to try and rip people off. Cancelled with PayPal. They are aware that this is a fake front "factory." They drop-ship items and WILL NOT TAKE RETURNS. DO NOT BUY FROM THESE PEOPLE THEY ARE A SCAM. Considering lawsuit. If you have been burned get in contact. I had to give at least one star to post a review. Otherwise they would...

Very disappointed!! I ordered a new Plantronic headset that I received clearly used. The Headset was not charging. I call customer service to complain. They told me to call Plantronics headquarters. The rep gave me a international # to call. I advise the rep that I’m in New York I can’t call international. I ask for a local or toll free # And the rep replies google it. The nerve of him. To make matters worst, I sent back the headset for a refund which I had to pay for shipping and they deducted Another $50 from the refund . I may have lost a total of $70 but you lost a lot of customers. I inform my entire staff working from home about my interaction with your factory outlet store. That’s about. 2000 Long Island workers strong. Never again. I ordered my replacement...

Factory outlet store has been a lifesaver especially when you have to have a hands-free device in your car I do highly recommend this place to finding that right Plantronics device for your Bluetooth needs they have the best prices around and the best selection and it was so easy to fill out the order and have it shipped to you. Sincerely, Julaura Perkins I also wanted to give an update I got my Plantronics Bluetooth very good condition and fact I am very pleased and I got my Bluetooth way ahead of time than what I thought I was going to get it and my device works and it works great plus I've got a 3-year warranty added to it so with that being said I'm giving two thumbs up to factory outlet...