Maddie's Motor Sports - Spencerport — Local services in Town of Parma

Very disappointed in my experience here i made an appointment for them to install a snorkel kit and do some work on my quad and they gave me a date to bring it in and everything. I called back like a week later cause I was curious if I could get an estimate on how much it would be to install my snorkel kit and the mechanic said he refused to work on my machine. I told them that I had already set up an appointment and they apologized and told me to bring it in still and they will get it fixed and get the snorkel kit installed. So they day come and I bring my quad and they tell me to leave it in the back so I unload it and leave the plastics ther(they told me it would make it easier if I took the plastics off sense they needed to take them off anyways) I get a call like 2hrs later of them telling me I need to come pick up my quad because there mechanic refuses to work on my machine. What a mechanic he is then give him a cookie while there at it haha. So anyways they lost all business with me I planned to buy a new quad soon to give my other one to my girl so you can bet I won’t be buying...

Got a Polaris Sportsman 110 for my Daughter. I was asked to leave a review twice, it seems important to them, so here it is. I’ve been pricing these out for a while, I stopped at Maddie’s on a Saturday. I was quickly greeted by shop security, a older yet boisterous brown lab who’s name I don’t remember. After salutations with the customer care rep I explained my desires and was promptly given a quote at MSRP price plus other tax and fees. Fair enough, I was on my way to the next shop for other quotes. After a week I was contacted by Ben and was told they would try to match or beat any competitor prices. I found the same model a year older at a better price and with a helmet and Maddie’s matched that price on a new 2023 model. I couldn’t be happier with the transaction, pickup went smooth and the salesman and tech were both professional, knowledgeable, and helpful as they continue to reach out and make sure things are good on my end. My only regret after everything was done is not getting a Maddie’s sticker to put on our machine. And to be fair, I also never asked...

Don’t ever go here to get your machine serviced. They lie straight to your face tell you they did work on your machine but never did. You end up with the wrong screws put in your machine. Terrible experience will definitely be looking for another place to service my machine. They swore up and down they greased the fittings. However when picking it up nothing was greased. On top of it the rear grease fitting would not take grease when I greased them myself when I got home. On top of it never check the fluids on my machine after a full service and the coolant is not even close to the minimum line. On top of it when they replaced my plastic they unhooked my headlight and never hooked it back up before my pickup. Save your money don’t get your stuff worked on here. If you bring your stuff here you might as well just work on it yourself it will save you the headache and won’t take them a month to...