Greenbush Computer Fare — Local services in Town of Schodack

I won’t even give this business a single star. I have previously had service done here and been satisfied. I brought my computer in the first week of June. It would power up but then shut off. After 3+ weeks I called and they told me it was done. There were some dirty connections, once cleaned computer worked fine. Had the computer home 2 days and it started doing the same thing. I called. The owner said bring it back in. After 2+ weeks calling to check in nothing had been done and the tech was never there to talk to. I was told by the owner the tech had a newborn and was unable to make it to all his shifts. When I expressed that him having a newborn wasn’t really the customers problem. I said obviously I have children I understand how hard that can be but this is business. That is when it went all wrong. The owner proceeded to tell me how unreasonable I was. Asking me if I really wanted the techs wife to lose her job. I told him I would just come and get my computer and would really appreciate a refund as my computer is still not fixed. He said that absolutely was not going to happen. So I said I will take my computer elsewhere. At which he responded that was unfair to the next tech who got it. I didn’t understand that. Nevertheless, the conversation ended with him blowing me off. I had an uneasy feeling and decided I would take the loss and just go get the computer. When I showed up I requested my computer and said thank you, have a nice day and good luck with your business. He proceeded to tell me he had done well for 20 years. I, annoyed said I will be leaving a review of their service as I walked out the door. He proceeded to come from behind the counter and follow me into the parking lot. Unsure of this mans behavior I walked to the other side of my vehicle. He proceeded to stand at the drivers side of my car telling me he knew my type. I am used to getting what I want. I said this is really unprofessional and if paying for a service expecting it to be done is that then I guess I am guilty. He proceeded to scream at me as I was trying to get in my car. He told me good luck in finding someone to fix the computer that his business was the only one. Obviously I made a snarky remark that If that is the case then we are all in trouble. He walked in the building then turned around and flung the door open coming back out and said and if you leave a review you better be accurate because I respond to them. I left and went 6 miles up the road to Nassau Computer Repairs. The owner Lloyd was professional, kind. He opened my computer up to find the RAM was missing. He had the computer diagnosed in 15 minutes. I called the Computer Fare to ask about the RAM. The owner said he had no idea, he would have the tech call me. I insisted I receive a call by the next day at 5 o’clock or I would report it as a theft. He laughed and said I was an idiot and the police will do nothing. Even if I am out the money I paid him and my RAM is never given back I don’t want anyone else to have this experience. Sorry for the length and probably bad grammar. Just wanted to be accurate.

• I do believe I was pretty accurate and omitted nothing. I did state I requested a refund, which I requested over the phone. I also included that annoyed I made the comment about the review. Also, I did state that I was going to pick the computer up but would first speak with my husband to see what he would like to do. “ showing up unannounced” is a bit dramatic. As for Lloyd he was provided with all of the computers records and an explanation of all repairs. Claiming user abuse is the dumbest thing I have ever heard especially coming from a computer shop owner who doesn’t know enough about computers apparently to work on them himself. Suggesting the tech had suspected a mother board failure is a total fabrication. It was diagnosed as being dusty.The owner can respond all he wants to me. I have nothing to lose or gain from this review or the owners response. Reviews are to make people aware of your experiences. This was my experience and I say...

I wanted to eliminate my GPU as the problem while troubleshooting my PC. I called ahead and asked how much they would charge to simply put my GPU into one of their machines and tell me if it is working. The gentleman on the phone said they would charge for a quarter-hour of labor which sounded fair, so I said would be there shortly. I was there within 30 mins of calling and about 45 mins before they closed. I dont believe there were any customers there besides myself (If you want to get technical, I'm not actually a customer since I decided against using them) and there were at least two employees that I know of (one was engaged on the phone).

Long story short - they wanted me to leave it overnight for them to look at.

To be fair, when I called I never specifically asked if they could do it while I wait, but common sense should imply I'm not going to drop it off, wait a day, and go back a second time for what would have been 5-10 mins worth of work. Of course if they had swamped I would have been more understanding... but that definitely did not appear to be the case.

As a potential customer, I was disappointed to say the least. I don't think my time or money or possibly repeat business meant anything to them. I won't...

Looking at the website for their current hours of operation, I read a few of the negative reviews for Greenbush Computer Fare, and I just couldn’t keep silent! I will soon be making a trip over from Berkshire County to have my older HP laptop, which was not purchased there, either repaired or traded in, if possible. My husband and I, as well as friends, have had many very positive experiences with this business when we lived in New York. I made a huge mistake not long ago entrusting my desktop and laptop computers for cleaning and upgrades to a computer repairman in Berkshire County who was able to access our PayPal account and made several unauthorized payments to himself, in addition to what we had already paid him for his mediocre service. Fortunately, PayPal returned every cent, but after that, I won’t trust anyone else now to work on our devices except Greenbush Computer Fare. We have purchased computers, printers, and have had repairs done in the past — all at very reasonable and fair prices. You can’t find a more honest and reliable business than Greenbush...