American Furniture Restoration and Upholstery Company — Local services in Town of Southold

Jon and his company have some bad reviews. Here's my experience. We contacted him to replace three leather couch cushions. He came and picked them up immediately, took payment up front, and said it would be about a week to replace them after the material came in. My wife chose the material a few days later, he ordered it, it came in about a week, then they got started. Another week later I contacted Jon and he said they weren't quite ready, but they would be next week.

At this point I started getting a little worried, and after digging a bit I found his very negative reviews on yelp. People getting burned or scammed by him, not getting their furniture back etc.

I was worried because some of these people also mentioned that they had paid up front, which is not an industry standard.

I contacted Jon again, demanding the cushions or my money back. He told me they had been done but that he was out of town for the next few days, and he would bring them to me as soon as he got back. This was not the answer I was hoping for.

A few days later he told me he was back in town and we set up a day for him to drop them off. When he arrived with the cushions they were very wrong. The sizing, material, and style was all off. They seemed to be cushions for a different couch. I texted him to complain, and he came back the next day to pick them up and apologize. We chose a material again, he measured again, and we started from square one.

This time however, he got the material in a week, and had the cushions done a week later. They were done exactly right, fit perfectly, and the quality of the work was impeccable.

Conclusion: Jon is a good guy. He does REALLY good work, and he charges fairly. I think he just has trouble communicating and organizing his work load. Be patient, stay on top of him, and he will absolutely deliver. He is honest and fair, and he is not out to scam people. I will be contacting him again for...

My experience here was pretty frustrating. Long story short, the owner - Jon Caico - said it would take 6 weeks to refinish a sleigh bed. It took 14 weeks. After the first 6 weeks, he kept lying to me that it was done and giving me fake delivery dates, only to ghost me and never show up. I wasted a bunch of weekends waiting for him to show at the time he said he would, then he we text me with one excuse after the other. This happened at least 6 times.

It is pretty telling that at the time I write this review, the only other review out there is from the owner himself (Jon Caico), masquerading as a customer. I saw a bunch of other terrible reviews on this site only a few weeks ago (wish I had seen them before I engaged this company) and they have magically disappeared. Not sure how. Google???

I would not use him again even it...

Not only did he replace the runners that had cracked on the heavy cherry wood dinning room table, he was able to do this from first contact to complete job in one day! He is a professional. Offered to upgrade the runners to heavy duty ones, which we needed. I highly recommend...