Computer Emergency Room — Local services in Town of Vestal

My Dell Inspiron desktop had gotten to the point where I could barely do anything on it. It was slow, constantly showing this page is not responding, or just plain freezing. I called CER and they said memory could be added and maybe upgrade the hard drive to a SSD & gave me cost estimate but said they'd have to look at it to see definitely what was needed. I took it to them in Vestal (didn't even need an appointment - just walk in!). Brandon sent emails updating the process and called the very next day to tell me what they wanted to do and the exact cost. He also told me up front that I would need a new one in 2025 as Win 10 wouldn't be supported any longer in case I didn't want to put the money into it due to that. It was done the next morning and he even transferred all of my files, pics, everything to the new SSD and gave me the old HD that could be used as backup in the event of a crash. My computer is now so FAST it is like having a brand new computer!! It is just amazing. So happy!! My only regret is that I didn't call and have them check it out sooner. It would have saved me an enormous amount of aggravation!! The guys there seem friendly, honest & knowledgeable, their pricing is reasonable, and they fixed my computer in a timely manner. Would...

Computer Emergency Room was hired to fix certain Wi-Fi issues we had at my commercial building. Instead of fixing the issues, they made the matters worse by installing grossly inadequate equipment, not providing me any receipts for equipment they purportedly bought on my behalf, billing me for hour after hour for three months while trying to "fix" the very wrong equipment they installed, improperly configuring the equipment they installed, not providing me the correct credentials for the equipment when asked, and not providing me with simple solutions that might have alleviated some of the internet issues during their three months in the building. This company took no responsibility for their gross negligence. Their subpar performance has killed the reputation of my building where tenants have stayed away because of the poor Wi-Fi in the building, and has forced me to answer tens of complaints from tenants including threats to withhold rent, bring an action against me, etc. When asked for a refund, they flatly refused, answering "Will be happy to see...

I'm surprised at the negative reviews. I've been using CER for several years to maintain and repair various laptops. I started with an Acer laptop, later moved to Dell (which I hated), and now have an E-machines. CER has removed viruses from all my machines at one time or another, and their service has always been prompt and reasonably priced. My laptops come back clean and carefully handled. I especially appreciate their patience and professionalism with someone who is just computer-literate enough to get myself into trouble.

Once, when my husband's lab chewed through the cord of my laptop and shorted out the hard drive entirely, they were able to retrieve the information off it, including several novels, family photos and other important, irreplaceable files, and save them to discs for me. I recommend CER wholeheartedly, and will continue to do business with this local company for as long as I own a computer.

Rejoicing in the...