Rent-A-Center — Local services in Town of Warsaw

I work for an elderly lady and she rents from here, been with rent a center for many years…. She originally signed her contract and they never told her that there was going to be benefit plus inside there. They just gave her a price and told her that she had to pay it when I explain to her about it she did not want to have the benefit plus so she called and I called and told Rent-A-Center that she did not want to pay for that so they took it out and told us that she was never paying for the benefit plus when we checked her statements, it was showing that she was being charged an extra charge on top of her original payment, she tried to get her money back and they kept coming up with excuses and not being able to help her. She’s been lied to by not only the manager, but the district manager been told different things I mean come on just give the lady her money back….. I would not recommend this place to anyone they just like to steal your money. If you don’t have money for something, save your money and then purchase it, don’t...

Ordered a bed online. Paid for the first week by phone on the 3rd. Got the bed on the 5th a Weds. My account said Satuday I owed a payment. Which confused me because I had the bed 3 days not a week. So I made the payment anyway as to not be late. So this far 2 payments and I've had the bed 1 week 3 days. Today they call about a payment when I explain the above he rudely tells me they are short staffed its just him and Kendra so they processed it before it was delivered since they are short. Normally it's delivered quicker. Ok. But why am I paying a week and half ahead when I haven't had it two weeks yet I inquire. By the end of the conversation I just say, I will pay the payment but never buy there again. CLICK hung up on me!!!!!! Great customer service! No wonder no one stays there to work if this is how you treat customers how do you treat your coworkers? I've often bought things cash and carry but through a different store which note I'm thinking I should switch to. I will decide that after I speak to...

I have dealt with this company for 9 years now in different states that I have lived. This has got to be the worse one that I have ever had to do business with.First they delivered a couch and broke my hallway light, then just left it there without telling me they did broke it. they also damaged my doorframe! Now they did give me the things to fix the doorway, the manager here is horrible! She is rude know one even apologized for the damage. There is one female that works there that is nice, the rest of them in my opinion get rid of them, horrible service, rude people. I will no longer do business with this company. And if they don't fix my hallway light then what needs to be done will be done! DON'T DO...