The Nail Lounge of Tucson — Local services in Tucson

I've been getting my nails done for years now and decided to try a new place that my coworker recommended. I decided to come nails lounge after hearing good things. I got a fill and color change and paid $37 and tipped $10...after 4 days later, 4 nails on my left hand started chipping and the acrylic started separating from my real nail which I had never seen before (again,i've been getting my nails done for years) so I decided to call, made an appointment for a fix and came in. one of lady's fixed a total of 3 nails and the ones that were separating she then put nail glue on to "keep them together". it was done really poorly and she was very rough. she then charged $10 and handed them a $20 and left because I honestly did not feel comfortable staying any longer. 2 days later 3 of my nails fell apart again...at this point, I felt defeated and just wanted a refund. I work really hard for my money and it didn't feel fair to me have spent so much money on nails only for them to be done so poorly. I came back to speak to a manager so I could get a refund and the lady in the front told me that was not possible, while the lady that fixed my nails last time spoke over her while glaring at me. there is no reason why you should be 1. speaking over someone who's trying to talk to me and 2. literally talk about me while i'm standing right here. they offered to fix my nails for a third time but I said no because who would want to stay in an environment where they're clearly not wanted? I didn't need to understand what her friend was saying to feel the annoyance in the tone of her voice. this place was horrible, and I will never be coming back here again and will be telling everyone how horrible it is. save your money and...

Chose this place because of the good reviews. Called, told they were booked until 4pm. The gal called back saying an appointment cancelled and to be there at 1:15pm (in 20 mins). I rushed to get there on time knowing they were busy. The gal had to finish up her client, and I was asked if I could wait another 5 minutes. Not a biggie. After waiting another 10 minutes or so, I saw she was in the back eating and casually scrolling through her phone. I waited a bit more. I ended up leaving at about 1:35pm after she picked up her cell to place a call. Unacceptable

Update: After reading the owner’s response, I’d like to respond. She did not ask for a 10 minute lunch break. She’s just saying that because she read 10 minutes in my review. I actually waited over 20 minutes for her. I was asked if I could wait 5 minutes. I figured a quick restroom break. She was definitely scrolling her phone while she ate, she was not answering calls. I watched her make a call and heard her speak to someone in Vietnamese. Bottom line is, she called me and said she had an appointment open up at 1:15, not 1:35 or later. She should have taken into account that she needed a lunch break and allotted that time in. What she did is tried to con me to coming in and waiting instead of going elsewhere as I was in a hurry. Because of this, I lost about an hour’s worth of work driving there, waiting, and driving back to work. Dishonest and...

UPDATE: I went back to get my nails fixed by Q and she was lovely! She gave me the exact shape and length I wanted, and I think they may be the best set I ever had. The acrylic is smooth and is actually close to the cuticle. They were so polite, and I’m so happy with the way my nails came out! If you’re going for acrylics, ask for Q!!

The workers were so sweet and attentive, but I was really disappointed in the acrylic set I had done! There was acrylic covering a few of my cuticles, which I had to manually fix at home. I got a glitter gel polish, and only received 2 coats of the polish, so it’s very translucent and see-through, when I was looking for it to be more solid glitter. I only got two coats of the normal polish (not glitter) as well, so they’re very streaky and see through as well. The acrylic nails were super thin as well, there wasn’t much of an apex which worries me in terms of them breaking. Within two days of getting the nails done, half of them had begun lifting and today, two fell off. I don’t do any rough work with my hands, I’m a student who’s been at home the last week, so I’ve had no heavy use of my nails. The pedicure was amazing and everyone was so kind, just disappointed in the quality of the...