Willow Tree & Landscaping Services — Local services in Upper Moreland Township

Let me start from the beginning. I had a tree fall down in my yard that crushed my deck outback, crushed an expensive canopy and blocked the back door of my house, which was a huge fire hazard had we not been able to get out of the front door. I called willow tree service and for an insurance estimate and had the absolute please to deal with Scott and his team. We made an appointment for them to check everything out and when we scheduled a time not only was he ON TIME but to the minute. Long story short insurance tried to say it wasn’t as bad as it actually was. Not only did Scott and his team (who were booked for a month in advance) work with what my insurance company gave me, within 3 days he made it his priority to get that tree away from my house and hauled away so I could exit the house safely God for bid an emergency happen. They were no surprise cost, the work that was done was impeccable and he and his men went above and beyond the call of duty. I wish there were something I could do for this man and his crew that would make up for how great I was treated and how great the work they did was done. Not only will I recommend them to neighbors and friends alike, I will call them friends myself and any future work with landscaping or a tree or trimming I will go nowhere else! Sorry to be long-winded but this needed to be said. Scott and crew I hope you see this and know you helped a family who needed that help, God bless you, God bless Willow tree service and God bless the...

They are horrible with returning your calls, planning and organization. So much that it is a chore just to get a quote.

I had some work done in 2022 with them and it took multiple phone calls and emails to finally get an estimate and get it done. They were so disorganized I had to remind them to bill me.

Come 2023 and I need services again. Since the work itself was decent enough and priced competitively, I thought I would try them again. Maybe since I was a customer and in their system now, it would be a different story.

Nope. I first called them a week ago and a message was left for their landscaper. Then I called them Monday, two days ago, same thing. Today I called again and....Guess what!? Same thing. I was told she would call me today but I am losing faith of that happening and end of business is swiftly approaching.

In the meantime today I actually called another landscaper and have someone coming out tomorrow for a quote, so apparently it isn't impossible to have timely landscaping service.

My advice for them is to get an office manager or someone to fix this issue which, by the sound of other reviewers, has been going...

I'll admit it, I was very scared about having our maple tree, that was easily over 100 years old removed. I love trees and we waited seven years until it was obvious it had to come down. Willow was up for the task with the largest crane I've ever seen in my life. Yes, a "serious" pruning of our Magnolia tree was required, but that was the only way they were able to have the crane go up and over our garage.

Shawn saw my sadness about the Magnolia and explained to me that within five years I probably won't even notice it.

Less than a week later they came back today and ground the stump for us. Once again I hid because this massive machine was only several feet away from our glass patio doors. The crew was meticulous in placing up wood boards to safely protect our home. And both times they cleaned up the area to perfection.

Thank you to both amazing crews, to the owner who came out himself to assess the job and provide the estimate, and to his lovely daughter in the office who is always so nice...