Verizon — Local services in Van Wert

Was lied to about promotion and am now stuck with an iPhone I was told was going to be free and now am left paying $1200 for phone. Called Van Wert store daily for 2 weeks and was constantly that the boss (Kendra) was looking into the issue but every time I called she was never in. Finally reached Kendra who stated that yes the promotion was just for some reason not applied to my account and she would apply it but their computers were down. I was satisfied with this resolution, although took a long time to accomplish. Now I receive notification of my bill and the promotion was still not applied. Tried calling the store multiple times and no one is answering the phones. Do not work with Gabrielle who is the individual who sold me this phone and I do not recommend this store at all. Hoping that this review will prompt someone to resolve my billing issue since they will not reach out to me or answer my calls. Today I was told Kendra would call me back at 10 am, and it is now 2:30 with still no call back (3rd time I’ve been told she will call me and never has). Called corporate to file complaint and they said this store has many...

It was finally time to trade in my Note5...which had been a very reliable device, but was slowing down with age. Kendra was polite, patient, and knowledgeable about the Verizon products currently offered. I explained what I was looking for, and she got me a great deal on a new Samsung Galaxy S21 Ultra 5G. I also bought a Samsung Galaxy Watch4 for myself and an Apple watch for my husband for Christmas. Both Kendra and Joyce set up all of our devices and explained the different options and apps available for our lifestyle. I would highly recommend both of these ladies if you are interested in making a purchase or need assistance on an existing device. They provided a very...

I purchased a newer phone and needed help transfering data from old phone to new. Went into store and was met by salesman who was extremely slovenly and unprofessional. Said there would be a charge to transfer data. I expected this. Tried to transfer data and concluded that my brand new phone was defective and there wasn't anything they could do, because I didn't purchase the phone there. Looked over to the manager, and she said sorry about your luck bro. I had went to this store before and had good luck in the past, but apparently their standards have gone down. I have never been treated so rudely and with such disrespect before. Go to a factory store and save...