Verizon — Local services in Venice

My mother recently went to this location to purchase a new phone. Although brilliant, she is now in her 80's and has a very difficult time understanding technology. She was served by Jeff H the asst manager, and he set her up with an Iphone SE, and got her email set-up. When she returned home, she was unable to operate the phone on her wifi network, and had some confusion over her email access. She often calls me with problems like this, and I discovered that "Jeff" had made some changes to her passwords (I think), and my mother was unable to recount what he had done, or what the new passwords were. She gets so frustrated by this, so I told her to return to the store in the morning, and have the associate call me while she's there so he can tell me what he's done and I can get the info on my end so I can help her deal with the inevitable issues that will come up. When she went to the store, "Jeff" told her that he wasn't calling anyone, "I'm the expert here", and proceeded to make more changes and sent her on her way. When she got to her car, she called me to tell me what happened, and I asked her a simple question (what's the new password he gave you), and she didn't have it, so I sent her back in to the store to tell him to call me - I'm not gonna tell him how to do his job, I just need to know what he's done because my mother can't convey that to me. This is the second time "Jeff" refused a customer's request to call someone on her behalf. My mother left the store and realized now she didn't have her phone with her, went back in to the store, and "Jeff" said he saw her put it in her bag. Somehow, she lost her phone walking the 50' from the store to the parking lot, and whoever picked up the phone knew precisely what to do with it, as it was turned off immediately, all calls directly to email, phone tracker shut off. My mother recalls putting the phone in her pouch, but then taking it back out again and giving it to Jeff. I'm furious with the lack of customer service from this store, all of the issues could have been resolved if the employee just called me the first time. Also, I'm very suspicious of what ultimately happened with the phone. This is not the kind of place where people that need a lot of help with technology should go, they don't seem to understand the unique needs of their...

This may well be my first one star review of a business I have ever done. I closed my 15 year old verizon account due to consolidating my phones to another provider. Everything went smooth until I got an email two months later saying I owed 9 cents. No problem. Try to call and was told it was faster to go into a local verizon store. No problem, drive across town,and then told to come back the next day due to it being busy. Again, no problem. Get there at 9am and store is still not open. Single female employee opens at 9:05AM and says "what do you need." I could tell immediately this was not going to go well. I tell her I have a simple account that was closed and need to pay a nine cent bill. She says "what is the account number?" I hand her the email and it only lists the last 4 digits of the account. I've been on paperless billing for a decade and none of the bills have that information on it for security reasons. I also have not received a final paper bill from Verizon in over two months. She doesn't ask my name, phone number, or anything else to help look for it- rather she says to call this number (and rattles it off like I'm going to remember it). I tell her I need to get something to write it down and start to open notepad on my phone. She can see that I am still opening it and rattles it off even faster this time. I knew it was time to leave because she was not going to do a thing to help. I said to her "thanks, but you were not much help with this." She then began yelling "you are rude and need to leave," and then proceeded to keep waving at me at yelling "bye bye." I seriously started laughing and said "this is why you lose 15 year customers," as I left the store. Took an hour on the phone to get a human at Verizon corporate, but they were appalled by what I told them happened, and they took care of the 9 cent bill immediately. I've never had issues with Verizon but seriously, the woman working at this store (who wouldn't' give her name) has no business working in any customer service position. Take your business to another Verizon store and you can...

I am so sorry that I switched my business account to Verizon. When I came in 7 months ago to open 4 new lines 2 representatives were helping to set me up. Well they got my information wrong, I can't log into my business account because it says it's restricted. I had to personally go in there 2 times, I called the verizon number and today I tought I would walk in and try to resove this issue for once and forever. First the caller ID name is wrong, 2nd I needed to update my plan and 3rd I needed assistance with forwarding the phones from one to the other. I walked in, waited my turn. Before I even told Mike Durika my issues he tried to push me to call the 800 number. I tried to address the 2nd reason I am there for, same answer - "You need to call Verizon". Ok First, I called Verizon, now I am taking an hour of my day to drive and wait to the place I SET MY ACTUAL ACCOUNT AT, and calling did not work. - I understand you are there for the commissions you make only for new accounts, however I have had issues for months here and I am happy to share pictures of what shows on my end before you cut me off and send me to the 800 number. You are not a sales person only, you are a customer service representative of Verizon, therefore it would be nice if you actually stop sending the people who walk in with an issue away, and only welcome the new sign ups. I am happily walking into an ATT store and closing my accounts with Verizon. Both representatives are not professional, looking only to make comissions and sell cases for the extra little they get. Please know as a customer of Venice Verizon, that if you have any issues they will not help. I am very dissapointed and rarely write anything so negative, however they made the initial mistakes and they need to learn how to help with people's issues. That is their position. If it was sales only, please make that loud and clear for everyone to know it...