Comfort Hill Kennel — Local services in Vergennes

I have been bringing my two dogs to Comfort Hill Kennel for several years now, and up until 11/10, our experiences with most of the staff during doggy daycare or boarding have been positive. However, during my recent work trip, I encountered a highly unsettling situation. Upon picking up my dogs, I inquired about their well-being, only to be informed, quite casually, "So, we unfortunately have some bad news: your dog was (attacked)."

While I appreciate the staff taking immediate measures to address the situation and tend to the injury, I am deeply disturbed by the fact that neither I nor the designated emergency contact received a phone call regarding this incident. This lack of communication is both frustrating and alarming, especially considering the substantial fees that fur parents pay to ensure the safety of their pets in their absence. A simple phone call would have made a significant difference in this situation.

As a responsible pet parent, I confirm that the contact information on file for emergencies is accurate. The absence of a proactive communication protocol in the event of such incidents is unacceptable. I trust that you will take immediate action to rectify this issue and implement a more stringent communication process to keep pet parents informed about the well-being of their animals under your care. The safety and security of our beloved pets should always be the top priority, and I expect nothing less from a reputable establishment like Comfort Hill.

Four days later, the owners still have not reached out.. no sense of ownership,...

Do not go here! Dropped off my dog at 8 am for a grooming appointment and was told they would call me as soon as she was ready. After 3 hours I called to check on her. They said she was bathed, but that was it, not dried, and she was waiting for the groomer to finish other dogs. "They don't finish with one dog before moving on to the next" was what the front desk told me. When asked when they thought my dog would be gotten to and finished, I was told "early afternoon". It has now been SIX HOURS. Update: I called again. They are "short staffed in grooming today, and groom 18 dogs a day". My dog is still not finished, and I should expect her done by 4 pm (which is 8 hours after she was dropped off). I'm stuck just waiting around all day so I can suddenly get in the car with my two small kids when they suddenly decide to call. Turns out they aren't BBB...

We had a trip across the country and I couldn't find a housesitter for my large quirky dogs. One is very anxious and doesn't like other dogs, the other is a 130 lb Great Pyr. They have never been boarded before and we were anxious how they would do. When we picked them up after 6 days we learned our nervous dog didn't want to eat so they gave her rice and burger which she ate. They also gave her powdered pumpkin to help her digestion. I appreciated they gave us notes of how they did when we picked them up and instead of calling us during our vacation as it wasn't an emergency took care of them the way I would at home. They came home and never skipped a beat. Their personalities were the same and seemed their normal selves. We will definitely use Comfort Hill again and I highly...