Verizon — Local services in Vermilion

Since I posted this I received a call from the regional for these GoWirelss stores. Excellent guy and was very apologetic for the issues and misunderstanding my mother and I had at the store in Vermilion. While I can't change my review since these things did occur I will recommend giving them a chance knowing that Tyler is running the stores and is committed to customer service. Really appreciate the phone call.

Horrific, store full of liars and people who were attempting to take advantage of the elderly. Do not use this store. My mom is in the middle of a move and doesn't even have a home yet but they had her ready to sign up for a bill over $200 which included a contract for Dish TV, when she had been paying about $30 bucks a month for her phone. All she wanted was a flip phone. These were the questions and the answers she got back, and after I got there to help her they told me the same answers.

Do you have basic flip phones / answer: no Verizon doesn't sell them anymore.

Do I have to have a data plan even though I don't use data. / Answer: yes Verizon doesn't offer any plans without data.

Can I just buy a new phone:/ answer: no you have to finance no matter what.

I then asked can I just add her to my service / answer: sure but we can't port her number she'll have to get a new number.

I told them that I just spoke with customer service and they told me just the opposite of everything they just said. Their answer was that customer service will tell you anything. We were in the store today and they were telling an elderly gentleman the same thing they were telling my mom. They even told us that we shouldn't call customer care or go to a corporate store like the one in Elyria. So we went to Elyria and guess what. She got her basic flip phone, no data, her bill is back to about $30 bucks a month and she paid for it right there so she didn't have to finance it. I grew up in Vermilion, so any friends or relatives out there please...

My 80-yr old Father-in-law with Parkinson's disease went into this place called VICTRA who represents VERIZON in Vermilion, Ohio to ask for help with his New VERIZON phone. He wanted to enter 3 phone numbers into his contacts because he needed them in there for emergencies. He noticed an employee (his initials are G.D.) smoking next to the door and approached him to ask for help and the rude employee said, "it's not my job description"...."I don't get paid to do that". If he would have stated the reason politely, then all would have been well. But when my 80-yr old father-in-law gave him $10 cash out of his wallet, all of a sudden he helped. I went into the store to ask about the situation and the employee (G.D.) lied andsaid no man came into the store 30 minutes earlier. I video-taped the whole thing to get his lies on record. WARNING: The employee of VICTRA was a liar and doesn't want to help unless you pull out cash they can put in their pocket. Thanks VERIZON for having this company VICTRA represent you in a way that makes you look...

Not a great experience. I'm happy with my decision to leave Verizon AND save money!

Be aware that this is not a corporate store. This creates confusion of accountability as they may not be held to the same standards and that Verizon themselves will not be responsible (help you) for their mistakes.

I had MANY issues with Verizon. One being many false charges on my account. I was billed repeatedly for NFL Mobile, though I had never signed up for it or used it. Even after resolution through the store, it would happen again on my next bill. Another issue I had multiple times was that the data I was being billed for did not match the data shown right on Verizon's website. Actually, while this was happening if you added the data from the two phones that I had on my plan, it was significantly less than the amount I was billed. I incurred roaming charges while in Florida on vacation, despite being on an international plan.

I had used Verizon for YEARS before this happened and I was appalled at the lack of customer care, even at the...