Advance Auto Parts — Local services in Vermilion

I only shop here out of convienance. If I have to pick between Advanced and another auto parts store in the same location, I'd probably drive across the street. Example: I recently purchased 4 oxygen sensors for a vehicle. When the guy behind the parts counter was looking up the parts, he said "Do you need 2 upstream sensors and 2 downstream sensors as he looked through the parts inventory. I said yes, the 2 above the catalytic converter and the 2 below. He pulled the parts, I paid for them only to find I had 4 of the same part when I got home. I called down to the store, talked to the employee who answered the phone and he states, you were given 4 upstream sensors. I asked him to pull 2 of the downstream sensors. I then drive all of the way back to the store, go in and the employee sets down 2 more upstream sensors down on the parts desk. I immediately compare the numbers to the parts I am returning and state "these are the same part numbers that I am returning, these are the upstream parts. He jumps on the computer and punches some keys and the states "I'm really sorry about that, I'll go get the correct ones". After he was gone for 10+ minutes, he comes back and says "I'm sorry but all we have is the upstream sensors in stock. I then asked him to find another store in the area that has the parts... Back on the computer again and he states "the store down the road has 19 in stock and I reserved two of them for you." Off I go to the second store. Once again at the counter, I have two upstream sensors waiting for me. Now, I am starting to get upset. I whip out my phone, search the online inventory for the downstream sensor and sure enough, they have 10 instock. Just out of curiosity, I also search for the upstream sensor, 10 in stock. Same part number for both upstream and downstream sensor. The guy behind the parts counter just looked at me like I was stupid and says "duh.." I'll only shop here again if I am desperate, maybe not even then. You wasted my entire afternoon chasing parts that I had the whole time. It would be much better to list the single part as "upstream and downstream sensor" not have 2 seperate parts listed with the same part numbers. It would be less confusing for everyone involved. Thanks for making a customer feel dumb. You won't get my...

I have always used Advanced Auto in Vermilion. So even with new autozone next door I was determined to keep loyal to Advanced. However i went in today for a rear turn signal / brake light. Not knowing about cars I usually go to counter for assistance on what part I need, I was greeted with a grumble then the unhappy salesclerk took car information to tell me he couldn’t tell me bulb number. He did say I could buy two lightbulb sets and return one of them. Trying to save time I asked is there another way to know which is needed. He proceeds to tell me to take bulb out from trunk is only way he will know. So off I went to attempt, this not telling me u need a tool to get trunk liner off. As I am trying to do this task the other gentleman working opens the the entry door to stoke and then lights a cigar while standing with door propped watching me struggle. So needless to say I still have no lightbulb! I guess my loyalty did...

Beware of this store if you actually expect free battery installation to mean they'll install the battery. Entered my VIN on the website, found a battery, and saw that they would install it but to expect an extra 45 minutes for installation. I ordered the battery and went to pick it up. The staff members were just sitting around upon my arrival. Immediately after seeing my vehicle, they said they couldn't install my battery because of "policy" as it was "complicated", although the website (which you would think would include policy) said they would and they advertise free installation very heavily. I got the strong vibe they just didn't want to do it so they were blaming policy. Taking my business elsewhere for sure and will definitely steer clear of this store...