Surroundings Events and Floral — Local services in Verona

Zero stars regarding two Telephoneinteractions May 9 and May 12, 2025 with Owner Scott. both times he was rude harsh and unhelpful referring me to call elsewhere to answer my questions May 9. He said he could not provide any information about who sent the flowers in the snarkiest way possible. May 12 (the day after Mother’s Day) A small bouquet Of limp,,sad flowers With mostly greenery in a tall vase arrived late afternoon 4 PM on Monday temperature in the shade 87°. These flowers were ordered by my son previously Prior to Mother’s Day were due to arrive on Sunday the 11th actual Mother’s Day. they never did.

I posted a sign on my front door on Monday morning That said “all flower deliveries refused Because late.”

REFUND to sender“A D “‘s credit card. I called Scott for explanation and he started screaming at me that it’s not his fault that the drivers do not speak English and that my son should call 1- 800 flowers regarding refund. Scott is consistently very rude. I do not recommend interacting with him. Or one 800 flowers at all. The flowers were Late, small, minimalistic and cost my son over $80. Absolutely not a fair deal from Surroundings. Overpriced poor quality , poor Customer service. Go...

On behalf of Four Winds Manor and Lodge, we would like to express how much we adore Surroundings Events and Floral, and love to celebrate the incredible impact they make on our community. We have partnered with them for many years, and are forever amazed at the astounding support they give to our neighbors, and to the residents within our skilled nursing, rehabilitation and long term care facility.

Surroundings Events and Floral is an outstanding business. For Surroundings, performing random acts of kindness is not a once-in-a-while gesture....for them, it's simply the norm. This is a perfect example of how they truly appreciate the people and businesses they work with, and it shows!!!

They are simply THE BEST, THE KINDEST, THE COOLEST....and CRAZY TALENTED, too.

What more could you want?

Shop local, and support an OUTSTANDING business that truly cares about the community...

Disappointed by my experience with Surroundings Events and Floral. I met with John for a wedding consultation on 10/21. I thought our conversation went great and I was looking forward to booking them as my florist after they sent me a quote.

After four weeks with no follow up, I sent an email on 11/14 asking about the quote. They didn't respond. I called them a few days later and all they could tell me was they were working on it and to call them back in a week.

I called back on 11/28. They weren't able to find my quote due to computer issues and said they would call me back the following day at 1:00. They did not call me back. I finally called them at 4:00 and said if the quote isn't ready, don't bother sending it.

I left two stars because they probably are good florists, but communication is so poor, it's...