Monograms Plus — Local services in Vestavia Hills

I have been going here for at least 15 years and tell everyone to go to them whenever they ask me about the many items I have monogrammed. I went in to get a rather small item monogrammed. One of the older ladies told me it couldn’t be done. She didn’t offer any suggestions or possible solutions, so I offered them. She then says that they can monogram it the way I suggested it. (Mind you, I was not rude while giving my suggestion.) So once we crossed that hurdle, I asked her what color stitching she thought would look good on the item. She tells me that she doesn’t know and that is something I will have to choose. WAIT, WHAT!!!! Every time I have asked for assistance with colors, they have ALWAYS been very kind and offered suggestions. Her answer made me shut down. I looked over at the colors quickly and told her a color and surprisingly she then suggested a monogram design. I will NOT be going back here. I miss Sunshine. She was always so nice to me. It sucks, because I loved this place. Her nastiness put me in a bad head space my entire morning that day. No more MONOGRAMS...

I would like to start out by saying that this rating reflects not the quality of items purchased, but rather the extremely poor treatment I received during my transaction.

I came to this store to pick up the Christmas gifts I had ordered for my mom and siblings this past Friday (12/23/2022). When I went to check out, I was having trouble with my credit card scanning.

Instead of politely informing me of this, the woman who was checking me out, who also happened to be the manager, yelled "DECLINED" multiple times with no further explanation. I was flustered and tried an alternate payment method (gift-cards I had received). But, before even taking them, this woman rudely asked me if "I was sure I had enough money" and then continued saying "if they are even ONE CENT over then they wont work!".

As someone who has worked in retail for years, I found this experience to be extremely unprofessional and will not be returning to this...

OMG! Treasure, the owner, and the lady that did my embroidery are SUPER kind, sweet, and caring. I had a bad experience with a previous embroidery store (they messed up my UAB jacket). I was scared to go into any other store because of the bad experience from the Galleria Hoover mall location but Treasure took care of me VERY WELL. OMG I LOVE THIS PLACE! They took care of me like family and their prices are reasonable. They are the best Birmingham local business that you would want to support during the COVID-19 crisis. I haven't witnessed such an incredible level of customer service from a local business in a very long time. My clothes were delicate and they treated it as such. They used specific thread and cloth so that my fabric doesn't get damaged. The owner is incredibly kind and maternal- love her!!! Treasure, I will definitely be bringing more clothes & scrubs for you to monogram for me!! Thank ya'll so...