Chuck E. Cheese — Restaurant in Vestavia Hills

This whole establishment is surrounded by waiting, and rude employees. The staff rather ignore you than help you. Waited like 15 minutes just to come in because one employee was working the door and register. Come around the corner, there are 3 other employees just standing in a circle, complaining. Waited 30 minutes on our food. Watched 3 to 4 people leave because they were waiting forever on their food. The people cooking it didn’t really want to speak to anyone and seemed irritated when we asked about the wait time. The pizza was luckily fresh when we got it. There was such a long wait time on the prizes, the line blocked us in our booth. We finally just moved. Couldn’t even find a clean table anywhere. Got the salad bar… waited for it be filled for 30 minutes. Area was disgusting. I watched a customer ask 3 times about the bar being refilled.. they just looked at her, and nodded yes, but didn’t even try to fill it. Instead grabbing other employees to joke around when people are waiting everywhere. The other customer finally asked for the manager. Once the manager came out, the employee started moving faster and finally communicated and asked if anything else needed to be filled. Plus side, the manager was pleasant and helpful. The rest of the staff’s attitude was foul. You can tell they don’t want to be here. There was a boy with green hair at the prizes, just was impatient, rude, not joyful at all. You’re dealing with children… they are going to take awhile to figure out what they want. Security on site, but nothing enforced. Kids running around without their parents. Cutting people off. Getting food off the salad bar without a clean plate. Picking off the salad bar. Employees just watching this and not addressing it. My niece’s card stopped working before our play time was up. I didn’t even get to enjoy any games with my nieces because my whole time here consisted of waiting. Upon leaving, there is security there, but no one to check our stamps, or the littles’ stamps. A huge thing Chuck E. Cheese prides themselves on, but not enforced here which is really scary. I really just want my whole $130 purchase refunded at this point. A hot mess. Not enjoyable or...

Total disclosure, I didn't spend any money here, so I don't know how much they charge for anything. I stopped in to attend a birthday party for a friend's small child who doesn't have any friends just yet. The staff looks weary, and I don't blame them one bit. The music is LOUD and there are children everywhere, of course. They were very attentive to my friend and his wife's needs and were quick to come remove trash as it happened. The birthday girl had an absolute blast, enjoyed the dippin dots ice cream and obliterated the icing off her cake (true to form for any small child, icing is the only edible part of cake, right?) and was delighted by the mascot that came by for birthday wishes. There's a giant digital dance floor that is interactive, and many children were entranced by it. There's also lots and lots of games, so as far as I could tell there's more than enough to go around even when they're busy. The pizza was pretty good, but cold. I'm not sure if it was supposed to be picked up and the parents didn't hear them call for pickup, or if it was ready for a while before being brought out. Regardless, the quality was decent and the toppings weren't center-loaded. My poor husband instantly got a migraine and physically ill from the amount of noise as well as the crowd. The tables are set up by a giant wall monitor and speakers, so food and present opening happens in the loudest part of the establishment, so I would not recommend this as a place to party for anyone with social anxiety or problems with overstimulation. Otherwise, kids seem to love it now just as much as they did...

This location provided my family with the worst chuck-E cheese experience ever. We waited in line for 15 minutes to order food and tokens. Tried to find a table that was not filthy & literally couldn’t find one! I had to track down a busy employee & she had so much going on I finally just asked her for the rag so I could wipe it down myself. Half of the games here did not work and took our money!! When you try to find an employee to inform, you either can’t find one or they are too busy running around to stop & listen. I took my 3 & 5 year old girls & they were excited for chuck-E to come out. We went over to the dance floor during the appropriate time and when it announced he would come out, he didn’t! Then it announced an employee would come out and throw tickets & the kids would catch them....5 minutes after the announcement all the kids were still just sitting on the dance floor patiently waiting! Someone finally came out and threw about 5 pieces of paper to about 30 kids. That didn’t go well! This location is a joke and if I would have had the patience that night to get my money back I would have but I would have spent an hour trying to find an employee to listen to my concerns of half the machines not working & taking my money. I will not be returning to this location, ever. Oh. & beware of 16-18 year old females “twerking” on the dance floor when your toddler is standing there waiting on Chuck-E to come out. My babies will probably be scared for life after...