Baumhower’s Victory Grille — Restaurant in Vestavia Hills

Tonight was horrible. We arrived at 6:00 pm and was told there was a 30 minute wait and waitress asked for me cell and told me she would text me when seat was ready. Well 30 minutes came around, so I went in to check and she stared it would be another 15 to 20 minutes wait because of large parties which was fine because I had a party of ten. Long story short a lady who arrived way after I did with the same amount of people want seated before me and i addressed it and was told she was seed because they wanted the bar. I told the young man I didn't care because I was first then he goes to say well I was trying to seat you together. He said I have seating where I can seat 4 to a booth and the other 6 to a booth. Why wasn't that option giving beforehand and why did he assume we wanted a large table? Before we were seated another guest walked in wth a large party and i heard out the lady mouth thay she would buy him a "drink" if he could get them a table. So I'm guessing they accept bribes here for faster service. Anyway, after once seated the food was served and it was cold, and my 3 years old Mac n cheese was hard and cold, my chicken on my salad was hardand cold. I had so much lettuce you would have thought I was a rabbit. Tonight was horrible. I was given a survey card so that I could be placed in a drawing for a $50.00 card. Whoop to doo, what they need was better cooks in the kitchen and worry about the quality and presentation of the food. No complaint on the waitress she was very nice and sincere and the manager...

My family came in to Baumhowers in Vestavia for my husbands birthday. There was a miscommunication on our part about the number in our party. They sat us for 10, but we immediately asked for four more seats. We were initially told that it wouldn’t be a problem at all. The tables to our right and left were about to be available. We were told the table to our right had already been assigned to a party. So the table to the left was now empty. Instead of seating our additional 4 family members, they sat another family. Ok all is still well, because we were told that they could sit at what is considered the “bar” that was behind us. But that was short lived. Our family of 4 sat there just to be told that they could not sit there!!! I immediately approached one of the managers, his name is Adam. I explained that we were told that our additional members would be accommodated and asked why they had not been. His response was that he was trying to make everyone happy and that we were not his only guests !!! NO ONE showed any care or concern that our 4 family members could not join us 😡 They left. Not only were they embarrassed, but were angry that NO ONE cared enough to accommodate them. And every employee there kept whispering and looking at us as if we had done something wrong..NEEDLESS TO SAY OUR NIGHT WAS RUINED. MY HUSBAND DID NOT HAVE HIS ONLY DAUGHTER THERE WITH HIM AT HIS BIRTHDAY DINNER!!!! I am so very disappointed in Baumhowers…WE WILL NOT BE RETURNING..no one invited us back as we left 🙁...

Food was good, would was have Servicebeen better if I had been horrendousable to eat it fresh! We had a party of 15, were told it would be 30-40 minutes. At 30 minutes I went and asked about how much longer and was told they were waiting on one table to get up and they were eating kind of slow. At 1 hour I was told it would be another 30 minutes. At the hour and a half mark I sought out the manager who said he could seat us at booths that seat 6 and he had 3 of them all together. Great. They were not all together, there was a family between them. My son and I left so they could have enough room for the rest at the 2 tables that were together. I placed a to go order. When I asked to speak to the manager he knew I was waiting and spent his time changing tv channels and basically I felt like he was trying to get me to leave without having to talk to me. I spoke to the manager whose response was "we don't do large parties" that they weren't set up for that.. he should have told us at the beginning that they were unable to accommodate us instead of blowing smoke and telling us it would be 30-40 minutes. Then while I was complaining he said that he told us it would be 90 minutes. He never said that and I personally talked to him twice myself. He never once apologized. In my opinion in the service industry he should have sought us out to tell us it was going to be longer than expected not the other way around. Moral of the story don't go if you have more than 6 people because seemingly this is all they can...