T-Mobile Authorized Retailer — Local services in Vienna Charter Township

I came in looking to upgrade from my government paid phone to getting a new line and a new phone for myself. I was looking specifically for a older model of a pixel. Wasn't interested in anything newer and while I was there the manager I'm assuming was not very cohesive to my needs. He also kept demeaning me and my partner because my partner didn't want me to get scammed or possibly pay more money than need be. Then my partner was saying how I could get a family line with him and the associate said how I shouldn't do that because he had to do that for his sister and his mom and it didn't work out very well? So I shouldn't start a family plan with my partner that I plan on marrying? After all this awkward and weird tension, this man was giving me and my partner, while waiting to see if they had an older model of the pixel, he comes back and tells me my plan I can do which was almost $100 a month for one of the brand new pixel phones I specifically said I didn't want. This man was just outright cocky and super rude. I'm very glad I did not open a plan with T-Mobile and I went across the street to Verizon who treated me with the utmost respect. Got me the older model pixel I was looking for and I only have to pay $60 a month on a single plan, not $100 to $110 a month that they were talking about a T-Mobile. Not very good at selling your products. T-Mobile would highly recommend you guys fix your situation you have going on because I also sell cars for a living and that was the worst way he could have possibly tried to sell me a phone. I felt like I was also being judged because I was on a government paid free phone free service because there was a point in my life I couldn't pay for a phone and service. Very disappointed in T-Mobile considering the fact that my own mother has been with T-Mobile for over 20 years and I wanted to branch off and get my own line and this is how I was treated at...

"WE WOULD LOVE TO MAKE IT UP TO YOU" ?? You wrote that in the last week? I was just in there with an issue that was created IN YOUR LOCATION! I was dismissed by the female that works there by her saying that she has no idea what promises James told us when selling us the phones! I came in to have the problem fixed, not to be so rudely turned away as if they didn't care about what kind of service was given at the time of my upgreade... If I could give this store a "ZERO" star review I would! If you do not want to be scammed, do not go to the Clio Sprint store! I was just there on the 1st of September to upgrade 2 phones and was told that there would be no activation fee if we leased the phones, that the only in store payment would be the remaining balance of the phone I already had. Well....when I checked the bill a few days later we had a passed due amount!!! It took a few more days and SEVERAL phone calls to corperate! When Corperate told me to go into the store and see if they could fix the mistake that the sales person made, I was basically dismissed and was even told that the sales person that sold us the phones would not be back until Monday because he was in training?? This is the same person that sold my husband his old phone several years ago at THAT SAME STORE! Bunch of lying, scamming and rude customer service/sales! I cannot stress this enough AVOID THIS LOCATION AT ALL COST!!! These people at this location have NO IDEA WHAT THEY...

I've never been treated so rudely before. I asked someone to help me fix some issues with accessing my account online because I got locked out and was told on the phone to go into a store to resolve it. The man there said he couldn't fix any issues like that in the store. That was fine, but I then asked him to pull up my plan information to help me with a billing discrepancy AND HE LITERALLY WALKED AWAY FROM ME TO TALK TO ANOTHER CUSTOMER. I couldn't believe it. He didn't ask for my info or even say anything to me before walking away. It took me a second to realize he was done with me, and no one else even came to help me instead. I wasn't being rude or unclear about what I needed help with. It's like the whole time I was talking to him, he was distracted and listening to the other customer and just decided to help them instead because I wasn't buying something. I left without any help at all from anyone there and left Sprint for good. This guy was the final straw with that company. I would not recommend going here at all. I still can't believe that someone who works with customers would just walk away from me with no explanation at all. It...